Front Desk Assistant, Dental Hygiene (PT), CPRN12365HLTHS

College of DuPage; Glen Ellyn (IL); On-site; USD 20,000 - 28,000; Part time

Job summary

College of DuPage in Glen Ellyn, IL, is seeking a part-time Front Desk Assistant for the Dental Hygiene clinic. You will greet patients, answer phones, collect payments, schedule appointments and process end-of-day reports while maintaining confidentiality and professional conduct.

Responsibilities include managing files in Eaglesoft, coordinating with the Dental Hygiene Program Coordinator, supporting students and staff, and handling general office tasks with Windows and Microsoft Office.

Qualifications

• High School diploma or equivalent required.
• Some college preferred.
• Two to three years office experience required.
• Telephone and computer skills required.
• Proficient in written and spoken English required.

Responsibilities

• Assist the Dental Hygiene Clinic at the front reception desk.
• Interact with patients, faculty, students and the general public.
• Answer the telephone, file, accept payments (credit card), schedule appointments and process end-of-day reports.
• Maintain confidentiality of all patient records.
• Organize and maintain patient and student clinical files using Eaglesoft.
• Prepare correspondence, reports, forms and statistics.
• Maintain appointment schedules for all students and patients.
• Call patients to schedule and remind them of appointments.
• Collect payments and balance daily deposits.
• Coordinate with Dental Hygiene Program Coordinator and assist students and staff.
• Operate Eaglesoft and Microsoft Office software.

Skills

Telephone skills

Computer skills

English proficiency

Education

High School diploma

Some college

Tools

Eaglesoft

Microsoft Office

Job description

Front Desk Assistant, Dental Hygiene (PT), CPRN12365HLTHS

The College of DuPage is a comprehensive community college located 27 miles west of downtown Chicago, vitally connected to our local area for over 50 years. We prepare students for a lifelong passion for learning on our 273-acre campus which is home to nine associate degrees and a wide variety of professional and technical certificates. Many of these credentials prepare students to seamlessly articulate into the baccalaureate programs of our higher education partner institutions.

College of DuPage is committed to student success and values an inclusive and welcoming community environment. We are an equal opportunity employer committed to diversity in the workforce. Our connection to the larger metropolitan area is essential to our success and provides a wealth of diverse cultural and recreational opportunities.

Primary Duties and Responsibilities:

Assist the Dental Hygiene Clinic at the front reception desk. Interact with patients, faculty, students and the general public. Answer the telephone, file, accept payments (use of credit card machine), schedule appointments and process end-of-day reports. Must maintain confidentiality.

• Understand and adhere to written policies and procedures of the College and Dental Hygiene clinic and assist students in following the policies and procedures.
• Organize and maintain patient and student clinical files using Eaglesoft Dental Office Management software.
• Organize patient records by type and number of patients for all students.
• Maintain all patient records.
• Maintain confidentiality with all patient records.
• Prepare correspondence, reports, forms, minutes and statistical documents utilizing Microsoft Office.
• Maintain confidentiality with all documents.
• Maintain appointment schedule for all students and patients.
• Call patients to schedule and remind them of appointments.
• Collect payments from clinical patients, prepare daily deposits and balance daily clinical bank.
• Maintain correspondence with other dental and medical offices for patient information and medical releases from physicians.
• Work closely with Dental Hygiene Program Coordinator to identify problems with patients, students and/or equipment.
• Assist full-time dental hygiene students in understanding the operations of a dental office.
• Manage the daily operations of the Dental Hygiene office and coordinate functions with other departments of the College.
• Operate up-to-date computer systems and software including Eaglesoft Dental Office Management, Windows and Microsoft Office.
• Assist students, faculty and patients in person and on the telephone.
• Stock and maintain supplies, including office supplies and inventory.
• Other related duties as assigned.

Qualifications:

• Education
  • High School diploma or equivalent required.
  • Some college preferred.

• Experience
  • Two to three years office experience required.
  • Telephone and computer skills required.
  • Proficient in written and spoken English required.

Working Conditions:

• Computer, telephone, fax, copier, credit card machine and specialized software.
• Bilingual/Spanish preferred.
• General office environment in clinical setting. 20 hours per week - evening hours.

Part Time Schedule:

• Monday & Wednesday: 2:00-7:00
• Tuesday, Thursday and Friday: 11:00-4:00

We do not offer visa sponsorship for this position. Candidates must be legally authorized to work in the United States without restriction.

Hiring Range:

Starting salary beginning at $17.59/hr., based on education and experience.

If you require assistance or accommodations during the application or interview process, please notify Human Resources by [e-mail] or [phone].

Competitive starting pay is dependent on education and experience. College of DuPage also offers regular part-time positions a variety of fringe benefits including retirement benefits, access to holiday pay, personal time and other discounts on classes.

College of DuPage is an equal opportunity employer. We are committed to diversity and creating an inclusive environment for all employees.

College of DuPage does not discriminate against individuals in employment opportunities, programs and/or activities on the basis of race, color, religion, gender, sexual orientation, age, national origin, ancestry, veterans' status, marital status, disability, military status, unfavorable discharge from military service, or on any other basis protected by law.