Student Accounts Specialist I – Billing & Cashier

College of DuPage; Chicago (IL); Vor Ort; USD 53.726.000 - 59.237.000; Vollzeit

Zusammenfassung

The College of DuPage, a comprehensive community college 27 miles west of downtown Chicago, seeks a Student Accounts Representative I to handle cashiering, invoicing, and collections in the Cashiers Office. The role requires strong data entry and customer service skills to assist students and staff with account inquiries.

Responsibilities include processing payments, reconciling cash receipts, handling refunds and deposits, and liaising with Accounts Receivable to keep student billing accurate.

Qualifikationen

• High School diploma or equivalent required.
• One year of experience in a general office setting or cashiering field required.
• Must be computer literate, with working knowledge of Windows.
• Experience in student accounts, accounts receivable or collections preferred.

Aufgaben

• Serves as front-line person at the Cashier's Office window, responding professionally and courteously to all inquiries from constituents, i.e. students, parents, and staff, through personal, electronic, and telephone communications.
• Process daily payments received by the College for all accounts receivable invoices and miscellaneous billings, for student and non-student accounts.
• Reconcile daily cash receipts by verifying cash, checks, wire, and credit card payments against data entered in Ellucian Colleague System.
• Receive, review, and process petty cash requests in accordance with department and College policy and procedures.
• Responsible for collection and follow-up of all past due student accounts assigned prior to, during, or after graduation or withdrawal from the College.
• Acts as a liaison between Accounts Receivable and internal departmental customers to ensure accurate and efficient student billing, processing non-accounts receivable deposits, posting miscellaneous fines and fees (i.e. police citations, library fines, admission fees), completion of tuition rebill requests, and handling of student account restrictions.
• Responsible for communicating and monitoring student account balances and status of payment plan installments to students, and ensuring the accurate and timely posting of student account payments, refunds, waivers, balance transfers, and adjustments.
• Accountable for the distribution of paper refund checks, including: student account refund checks, employee payroll checks, and employee reimbursement checks.
• Assists students with understanding of College payment policies, payment plans, the drop for non-payment process, IRS Form 1098-T, 529 Plans, and account balances.
• Other duties as assigned.

Kenntnisse

Cash handling

Windows

General office experience

Student accounts knowledge

Ausbildung

High School diploma or equivalent

Tools

Ellucian Colleague System

Jobbeschreibung

The College of DuPage, a comprehensive community college 27 miles west of downtown Chicago, seeks a Student Accounts Representative I to handle cashiering, invoicing, and collections in the Cashiers Office. The role requires strong data entry and customer service skills to assist students and staff with account inquiries.

Responsibilities include processing payments, reconciling cash receipts, handling refunds and deposits, and liaising with Accounts Receivable to keep student billing accurate.