Account Specialist

Washington State University; United States; On-site; USD 40,000 - 53,000; Full time

Job summary

Washington State University’s Bursar's Office seeks an Account Specialist (Full-time, 100% FTE) to manage delinquent student accounts across federal, institutional, and short-term loan programs in Pullman, WA. You will assign, monitor, and resolve past-due receivables in accordance with university policies and state/federal regulations.

The role requires interaction with students and staff, strong customer service, proficiency in Microsoft Office, and the ability to interpret policies.

Qualifications

• High school graduation or equivalent AND two years of full-time clerical experience OR equivalent education/experience.
• Experience in collections, accounts receivable, or student financial services OR equivalent combination of education and experience; experience using computerized financial systems.
• Customer service experience.
• Proficiency with Microsoft Office applications.
• Ability to interpret and apply policies and regulations.
• Strong written and verbal communication skills.
• Ability to exercise discretion and professionalism in sensitive situations.

Responsibilities

• Perform accounts receivable and loan collection activities for delinquent student accounts.
• Assign, monitor, and resolve past-due receivables in accordance with university policy and applicable regulations.
• Interact with students, staff, and the public, providing information on policies and procedures.
• Serve as a secondary contact for external collection agencies and internal stakeholders; ensure FERPA and FDCPA compliance.

Skills

Customer service

Microsoft Office

Policy interpretation

Written communication

Verbal communication

Discretion & professionalism

Education

High school diploma or equivalent

Tools

Banner

PeopleSoft

ECSI

Job description

Job Title and Classification

Available Title(s): 107M-YN_CS_NPS - Program Assistant

Business Title: Account Specialist

Employee Type: Classified

Opportunity

The primary function of the Account Specialist in the Bursar's Office at Washington State University is to perform accounts receivable and loan collection activities for delinquent student accounts, including federal, institutional, and short-term loan programs. You are responsible for the assignment, monitoring, and resolution of past-due student accounts and receivables in accordance with university policy and applicable state and federal regulations. You regularly interact with students, staff, and members of the public, providing information and interpretation regarding federal, state, and university policies and procedures. Under general supervision, you perform specialized collection and administrative duties requiring detailed knowledge of collection regulations, financial controls, student loan programs, and receivable processes. You serve as a secondary point of contact for external collection agencies, state collection programs, and internal university stakeholders; ensures compliance with FERPA and FDCPA requirements.

Additional Information

This is a full time (100% FTE), permanent position. This position is overtime eligible.

Monthly Salary: $3,565 to $4,746 (Steps A - M) | Range 39 | Successful candidates are typically hired at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28. In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate’s current experience, education, skills, and abilities related to the position.

Benefits

• WSU offers a comprehensive benefits package which includes paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation, optional supplemental retirement accounts; training and development; and employee tuition waiver.


• For additional information, please review the detailed Summary of Benefits offered by WSU for Classified staff and Total Compensation.

Required Qualifications

• High school graduation or equivalent AND two years of full-time clerical experience OR equivalent education/experience.


• Experience in collections, accounts receivable, or student financial services OR equivalent combination of education and experience; experience using computerized financial systems.


• Customer service experience.


• Proficiency with Microsoft Office applications.


• Ability to interpret and apply policies and regulations.


• Strong written and verbal communication skills.


• Ability to exercise discretion and professionalism in sensitive situations.

Preferred Qualifications

• Experience in higher education student accounts or collections.


• Experience with Banner, PeopleSoft, or ECSI.

Position Sponsorship Eligibility

Not eligible for work visa sponsorship.

Area/College

Finance and Business Services Department

Name

Bursar's Office

Location

Pullman, WA 99164

Background Check

This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34, engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made.

Time Type and Position Term

Full time

Position Term: Washington State University encourages all qualified candidates to apply, including members of the military and veterans, and persons with disabilities. WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services. WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or [e-mail].

Notice of Non-Discrimination

In matters of admission, employment, housing or services, or in the educational programs or activities it operates, WSU does not discriminate or permit discrimination by any member of its community against any individual on the basis of sex, race, color, national or ethnic origin, physical disability, mental disability, sensory disability, use of a trained service animal, age, religion, creed, genetic information, marital status, sexual orientation, gender identity, protected veteran status, honorably discharged veteran, member of the military, or immigration or citizenship status except as authorized by federal or state law, regulation, or government contract. Inquiries about the application of federal and state laws and regulations (including inquiries regarding the application of Title IX, ADA/Section 504, and implementing regulations), as well as reports and complaints of discrimination and harassment, can be made verbally or in writing to WSU’s Compliance and Civil Rights, the Department of Education’s Office of Civil Rights, or both. More information, resources, and contact information are available here: https://ccr.wsu.edu/notice-of-nondiscrimination/

WSU is Washington's land-grant university with campuses located in Everett, Pullman, Spokane, Tri-Cities, and Vancouver. Additionally, research centers are located throughout the state, extension offices are located in every county in Washington, and online degree programs are offered worldwide. WSU employees promote academic excellence and innovative research that serves the state, nation, and world. With a focus on innovation, excellence, and accountability, continual enhancement of research and educational endeavors are at the core of WSU's strategic priorities. See here for additional information about WSU's statewide locations. View the HRS Benefits website for details on competitive benefits available.

In matters of admission, employment, housing or services, or in the educational programs or activities it operates, WSU does not discriminate or permit discrimination by any member of its community against any individual on the basis of sex, race, color, national or ethnic origin, physical disability, mental disability, sensory disability, use of a trained service animal, age, religion, creed, genetic information, marital status, sexual orientation, gender identity, protected veteran status, honorably discharged veteran, member of the military, or immigration or citizenship status except as authorized by federal or state law, regulation, or government contract. Inquiries about the application of federal and state laws and regulations (including inquiries regarding the application of Title IX, ADA/Section 504, and implementing regulations), as well as reports and complaints of discrimination and harassment, can be made verbally or in writing to WSU’s Compliance and Civil Rights, the Department of Education’s Office of Civil Rights, or both. More information, resources, and contact information are available here: https://ccr.wsu.edu/notice-of-nondiscrimination/