Student Accounts & Billing Specialist

Socket.dev; Virginia Beach (VA); On-site; USD 28,000 - 36,000; Full time

Job summary

Batten University is seeking a Student Accounts Coordinator to join the Office of Finance and support the Student Accounts Receivable team. You will handle billing, payments, financial aid transactions, refunds, and third-party billing, ensuring compliance with FERPA and Title IV requirements.

The role requires strong analytical and customer service skills, collaboration across offices, and a commitment to improving processes that affect the student experience.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum of two years of experience in student receivables and collections.
• Proficiency with Microsoft Office applications, including word processing and spreadsheets.
• Strong analytical, problem-solving, organizational, and multitasking skills.
• Ability to work effectively in a fast-paced, deadline-driven environment.
• Ability to work independently while also contributing effectively to a team.
• Strong written and verbal communication skills.
• Demonstrated initiative and commitment to providing excellent service.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive financial and student information.
• Flexibility, cultural sensitivity, ethical judgment, and a collaborative approach.

Responsibilities

• Apply semester tuition, room and board, and fee charges to student accounts.
• Manage the accuracy of student housing charges and fees.
• Assist with the upload and maintenance of resident and commuter meal plans.
• Manage the return of Marlin Dollars to students and employees.
• Manage meal plan uploads to C-BORD.
• Upload and maintain student health insurance charges and assist with reconciliation.
• Analyze student accounts to determine appropriate charges and make necessary updates.
• Maintain and monitor TouchNet payment plan payments.
• Follow up on delinquent TouchNet payments.
• Ensure the accuracy of online and paper billing statements.
• Notify students of monthly billing availability through the TouchNet billing processor.
• Provide responsive assistance to students regarding account questions and issues using Ellucian Colleague.
• Collaborate with Financial Aid Counselors and the Registrar team to resolve complex billing issues, financial aid eligibility questions, and program-specific requirements.
• Collaborate with Financial Aid staff to successfully apply semester financial aid to student accounts.
• Ensure the accuracy of financial aid information, including Title IV funds, scholarships, loans, and payments.
• Verify the accuracy of financial aid reports.
• Manage and process third-party billing, including Employer Tuition Deferral, Military Benefits, Vocational Rehabilitation, external scholarships, and sponsor billing.
• Analyze reports to proactively identify financially at-risk students and work with the Director of Student Accounts to develop appropriate outreach strategies.
• Manage third-party semester payment plans and in-house payment agreements.
• Monitor financial aid disbursements, payment plans, and payments.
• Process student refunds on a weekly basis.
• Process timely refunds of Federal Title IV funds.
• Assist with accounts receivable and past-due collections.
• Establish payment arrangements with students experiencing outstanding account balances.
• Correspond with students, parents, and third parties regarding returned payments.
• Work with the Director of Student Accounts to transfer students to internal past-due accounts.
• Provide backup support for Cashier, Accounts Payable, and Purchasing functions.
• Perform other duties as assigned.

Skills

Analytical skills

Customer service

Communication

Organizational skills

Problem solving

Multitasking

Team collaboration

Discretion/confidentiality

Education

Bachelor's degree or equivalent

Tools

Ellucian Colleague

TouchNet

Job description

Batten University is seeking a Student Accounts Coordinator to join the Office of Finance and support the Student Accounts Receivable team. You will handle billing, payments, financial aid transactions, refunds, and third-party billing, ensuring compliance with FERPA and Title IV requirements.

The role requires strong analytical and customer service skills, collaboration across offices, and a commitment to improving processes that affect the student experience.