Student Accounts Coordinator

Socket.dev; Virginia Beach (VA); On-site; USD 28,000 - 36,000; Full time

Job summary

Batten University is seeking a Student Accounts Coordinator to join the Office of Finance and support the Student Accounts Receivable team. You will handle billing, payments, financial aid transactions, refunds, and third-party billing, ensuring compliance with FERPA and Title IV requirements.

The role requires strong analytical and customer service skills, collaboration across offices, and a commitment to improving processes that affect the student experience.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum of two years of experience in student receivables and collections.
• Proficiency with Microsoft Office applications, including word processing and spreadsheets.
• Strong analytical, problem-solving, organizational, and multitasking skills.
• Ability to work effectively in a fast-paced, deadline-driven environment.
• Ability to work independently while also contributing effectively to a team.
• Strong written and verbal communication skills.
• Demonstrated initiative and commitment to providing excellent service.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive financial and student information.
• Flexibility, cultural sensitivity, ethical judgment, and a collaborative approach.

Responsibilities

• Apply semester tuition, room and board, and fee charges to student accounts.
• Manage the accuracy of student housing charges and fees.
• Assist with the upload and maintenance of resident and commuter meal plans.
• Manage the return of Marlin Dollars to students and employees.
• Manage meal plan uploads to C-BORD.
• Upload and maintain student health insurance charges and assist with reconciliation.
• Analyze student accounts to determine appropriate charges and make necessary updates.
• Maintain and monitor TouchNet payment plan payments.
• Follow up on delinquent TouchNet payments.
• Ensure the accuracy of online and paper billing statements.
• Notify students of monthly billing availability through the TouchNet billing processor.
• Provide responsive assistance to students regarding account questions and issues using Ellucian Colleague.
• Collaborate with Financial Aid Counselors and the Registrar team to resolve complex billing issues, financial aid eligibility questions, and program-specific requirements.
• Collaborate with Financial Aid staff to successfully apply semester financial aid to student accounts.
• Ensure the accuracy of financial aid information, including Title IV funds, scholarships, loans, and payments.
• Verify the accuracy of financial aid reports.
• Manage and process third-party billing, including Employer Tuition Deferral, Military Benefits, Vocational Rehabilitation, external scholarships, and sponsor billing.
• Analyze reports to proactively identify financially at-risk students and work with the Director of Student Accounts to develop appropriate outreach strategies.
• Manage third-party semester payment plans and in-house payment agreements.
• Monitor financial aid disbursements, payment plans, and payments.
• Process student refunds on a weekly basis.
• Process timely refunds of Federal Title IV funds.
• Assist with accounts receivable and past-due collections.
• Establish payment arrangements with students experiencing outstanding account balances.
• Correspond with students, parents, and third parties regarding returned payments.
• Work with the Director of Student Accounts to transfer students to internal past-due accounts.
• Provide backup support for Cashier, Accounts Payable, and Purchasing functions.
• Perform other duties as assigned.

Skills

Analytical skills

Customer service

Communication

Organizational skills

Problem solving

Multitasking

Team collaboration

Discretion/confidentiality

Education

Bachelor's degree or equivalent

Tools

Ellucian Colleague

TouchNet

Job description

Batten University is seeking a Student Accounts Coordinator to join the Office of Finance and serve as a key member of the Student Accounts Receivable team.

The Student Accounts Coordinator provides specialized expertise in student account records, billing services, payment plans, financial aid transactions, refunds, and related receivables functions. This position plays an important role in ensuring compliance with University financial policies and applicable federal regulations, including FERPA and Title IV requirements.

The successful candidate will be a highly analytical, service-oriented professional who can resolve complex student account and financial aid issues while working collaboratively with Financial Aid, the Registrar, and other University offices. The position will also analyze account information and reports to identify potential issues and opportunities for proactive outreach and
process improvement.

This is an excellent opportunity for a higher education finance professional who enjoys problem-solving, working directly with students and colleagues, and improving processes that have a meaningful impact on the student experience.

Key Responsibilities

Student Billing & Account Management

• Apply semester tuition, room and board, and fee charges to student accounts.
• Manage the accuracy of student housing charges and fees.
• Assist with the upload and maintenance of resident and commuter meal plans.
• Manage the return of Marlin Dollars to students and employees.
• Manage meal plan uploads to C-BORD.
• Upload and maintain student health insurance charges and assist with reconciliation.
• Analyze student accounts to determine appropriate charges and make necessary
  updates.
• Maintain and monitor TouchNet payment plan payments.
• Follow up on delinquent TouchNet payments.
• Ensure the accuracy of online and paper billing statements.
• Notify students of monthly billing availability through the TouchNet billing processor.
• Provide responsive assistance to students regarding account questions and issues using
  Ellucian Colleague.

Financial Aid & Third-Party Billing

• Collaborate with Financial Aid Counselors and the Registrar team to resolve complex
  billing issues, financial aid eligibility questions, and program-specific requirements.
• Collaborate with Financial Aid staff to successfully apply semester financial aid to
  student accounts.
• Ensure the accuracy of financial aid information, including Title IV funds, scholarships,
  loans, and payments.
• Verify the accuracy of financial aid reports.
• Manage and process third-party billing, including Employer Tuition Deferral, Military
  Benefits, Vocational Rehabilitation, external scholarships, and sponsor billing.
• Analyze reports to proactively identify financially at-risk students and work with the
  Director of Student Accounts to develop appropriate outreach strategies.

Payment Plans & Student Refunds

• Manage third-party semester payment plans and in-house payment agreements.
• Monitor financial aid disbursements, payment plans, and payments.
• Process student refunds on a weekly basis.
• Process timely refunds of Federal Title IV funds.

Collections & Additional Finance Support

• Assist with accounts receivable and past-due collections.
• Establish payment arrangements with students experiencing outstanding account
  balances.
• Correspond with students, parents, and third parties regarding returned payments.
• Work with the Director of Student Accounts to transfer students to internal past-due
  accounts.
• Provide backup support for Cashier, Accounts Payable, and Purchasing functions.
• Perform other duties as assigned.

What We’re Looking For

Batten University seeks a professional who combines strong technical and analytical abilities with excellent customer service skills. The ideal candidate will be comfortable working with detailed financial information, resolving complex problems, managing multiple priorities, and collaborating across departments.

Candidate should possess:

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum of two years of experience in student receivables and collections.
• Proficiency with Microsoft Office applications, including word processing and
  spreadsheets.
• Strong analytical, problem-solving, organizational, and multitasking skills.
• Ability to work effectively in a fast-paced, deadline-driven environment.
• Ability to work independently while also contributing effectively to a team.
• Strong written and verbal communication skills.
• Demonstrated initiative and commitment to providing excellent service.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive
  financial and student information.
• Flexibility, cultural sensitivity, ethical judgment, and a collaborative approach.

Preferred Qualifications:

• Experience working in higher education.
• Experience with Ellucian Colleague.
• Experience with TouchNet.
• Experience identifying and implementing process improvements within student accounts
  or financial operations.

Salary: $23.00/hr

About Us

About Batten University

Batten University (batten.edu) is Coastal Virginia's premier university of the liberal arts and sciences. Situated on a 300-acre park-like campus in Virginia Beach, Batten University annually enrolls more than 5,000 learners in all programs in all locations, including nearly 1,700 students in undergraduate, graduate and online programs. Students thrive in average class sizes of 12, and nearly 90 percent of new graduates are employed or enrolled in graduate school within one year of graduation. Through its Environmental Guiding Principles, the University incorporates a commitment to sustainability in every aspect of campus life. Batten University is an inclusive community dedicated to scholarship and service grounded in the liberal arts and sciences, inspiring students to build meaningful lives through engagement in Coastal Virginia's dynamic metropolitan region, the nation and the world.

Location

Batten University has often been defined by its desirable and unique location in Coastal Virginia. Located in Virginia Beach, the University is just minutes from the Atlantic Ocean and the Chesapeake Bay on a beautiful 300-acre park-like campus. The area is home to a host of business, governmental, and cultural institutions, as well as rich historical and natural resources. Nestled in the heart of one of Virginia’s largest metropolitan areas, Batten University is physically insulated from the bustle of the city traffic, and yet the vast resources of its surrounding urban area are easily accessible. Our region is proud of its vibrant city life,sandy beaches, and rich history. Learn more at visitvirginiabeach.com/explore.

Statement of Non-Discrimination

Batten University is an Equal Opportunity Employer. Applicants are considered on the basis of skills, experience, and qualifications without regard to race, religion, color, creed, gender, national and ethnic origin, age, marital status, covered veteran status, sexual orientation, the presence of non-job-related medical disability, or any other legally protected status.