Student Accounts & Billing Specialist

Hebrew Theological College; Skokie (IL); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Health plans

FSA

Retirement plan

Tuition exemption

Employee assistance

Job summary

Hebrew Theological College is seeking a Student Account Representative for the Office of the Bursar on our Illinois campuses to manage billing, collections, and student accounts with accuracy and excellent service. You will counsel students and families on payment options, coordinate with Financial Aid, process refunds and adjustments, and ensure timely payments while maintaining compliance.

This role requires strong Excel and Microsoft Office skills, clear communication, and a customer-focused

Qualifications

• Bachelor’s degree required, concentration in accounting, mathematics, finance, or related field preferred.
• Proficiency in Microsoft Office Suite and experience in managing complex spreadsheets in Microsoft Excel are required.
• Demonstrated proficiency in communication (written and verbal) required.
• Familiarity in online learning platforms, including Banner, Canvas, Blackboard, & Adobe Connect, preferred.
• Strong attention to detail required.
• Customer service and team-oriented required.
• A high degree of interpersonal competency: professionalism, diplomacy, judgement, and discretion required.
• Overall business acumen, ethical decision-making, and relationship management skills required.
• Exceptional analytical, problem-solving, collaboration, and matrix management skills required.

Responsibilities

• Counsel students and parents on the various tuition payment options available.
• Follow-up to ensure timely payments.
• Review credit and debit reports, as necessary.
• Work closely with the Financial Aid Office to review and clear pending accounts for registration.
• Make necessary adjustments to student accounts.
• Prepare and notify the Financial Aid office regarding adjustments needed to student accounts.
• Calculate refunds owed to students in accordance with the College's and U.S. Department of Education's regulations; submit requests for refunds for timely payment.
• Work closely with the Office of Financial Aid and stay current with financial aid regulations.
• Mail out past due notices to students.
• Answer phone and email messages.
• Support Help Desk inquiries.

Skills

Microsoft Office

Excel

Communication

Attention to detail

Customer service

Interpersonal skills

Relationship management

Analytical skills

Teamwork

Education

Bachelor’s degree in accounting/finance

Tools

Banner

Canvas

Blackboard

Adobe Connect

Job description

Hebrew Theological College is seeking a Student Account Representative for the Office of the Bursar on our Illinois campuses to manage billing, collections, and student accounts with accuracy and excellent service. You will counsel students and families on payment options, coordinate with Financial Aid, process refunds and adjustments, and ensure timely payments while maintaining compliance.

This role requires strong Excel and Microsoft Office skills, clear communication, and a customer-focused