Student Billing & Accounts Specialist

Hebrew Theological College; Skokie (IL); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Health plans

Dental & Vision plans

FSA

403b retirement matching

Tuition exemption program

Employee Assistance Program

Early-Release Fridays

Generous Paid Time Off

Holiday schedule

Job summary

Hebrew Theological College in Skokie, IL seeks a Student Account Representative within the Office of the Bursar to oversee billing, collections, and account management for multiple programs, ensuring accuracy and efficiency in financial transactions while delivering exceptional student and parent service.

Responsibilities include counseling on payment options, coordinating with Financial Aid, processing refunds, managing delinquent accounts, and supporting the Help Desk and campus administration.

Qualifications

• Bachelor's degree required, concentration in accounting, mathematics, finance, or related field preferred.
• Proficiency in Microsoft Office Suite and experience in managing complex spreadsheets in Microsoft Excel are required.
• Demonstrated proficiency in communication (written and verbal) required
• Familiarity with online learning platforms, including Banner, Canvas, Blackboard, & Adobe Connect, preferred
• Strong attention to detail required
• Customer service and team-oriented required
• A high degree of interpersonal competency: professionalism, diplomacy, judgement, and discretion required
• Overall business acumen, ethical decision-making, and relationship management skills required
• Exceptional analytical, problem-solving, collaboration, and matrix management skills required

Responsibilities

• Counsel students and parents on the various tuition payment options available
• Follow-up to ensure timely payments.
• Review credit and debit reports, as necessary.
• Work closely with the Financial Aid Office to review and clear pending accounts for registration.
• Make necessary adjustments to student accounts
• Prepare and notify the Financial Aid office regarding adjustments needed to student accounts.
• Calculate refunds owed to students in accordance with the College's and U.S. Department of Education's regulations; submit requests for refunds for timely payment.
• Work closely with the Office of Financial Aid and stay current with financial aid regulations.
• Mail out past due notices to students.
• Answer phone and email messages.
• Support Help Desk inquiries.

Skills

Excel proficiency

Communication

Attention to detail

Customer service

Interpersonal skills

Team oriented

Relationship management

Analytical thinking

Education

Bachelor's degree in accounting/finance

Tools

Banner

Canvas

Blackboard

Adobe Connect

Job description

Hebrew Theological College in Skokie, IL seeks a Student Account Representative within the Office of the Bursar to oversee billing, collections, and account management for multiple programs, ensuring accuracy and efficiency in financial transactions while delivering exceptional student and parent service.

Responsibilities include counseling on payment options, coordinating with Financial Aid, processing refunds, managing delinquent accounts, and supporting the Help Desk and campus administration.