Student Account Representative

Hebrew Theological College; Skokie (IL); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Health plans

FSA

Retirement plan

Tuition exemption

Employee assistance

Job summary

Hebrew Theological College is seeking a Student Account Representative for the Office of the Bursar on our Illinois campuses to manage billing, collections, and student accounts with accuracy and excellent service. You will counsel students and families on payment options, coordinate with Financial Aid, process refunds and adjustments, and ensure timely payments while maintaining compliance.

This role requires strong Excel and Microsoft Office skills, clear communication, and a customer-focused

Qualifications

• Bachelor’s degree required, concentration in accounting, mathematics, finance, or related field preferred.
• Proficiency in Microsoft Office Suite and experience in managing complex spreadsheets in Microsoft Excel are required.
• Demonstrated proficiency in communication (written and verbal) required.
• Familiarity in online learning platforms, including Banner, Canvas, Blackboard, & Adobe Connect, preferred.
• Strong attention to detail required.
• Customer service and team-oriented required.
• A high degree of interpersonal competency: professionalism, diplomacy, judgement, and discretion required.
• Overall business acumen, ethical decision-making, and relationship management skills required.
• Exceptional analytical, problem-solving, collaboration, and matrix management skills required.

Responsibilities

• Counsel students and parents on the various tuition payment options available.
• Follow-up to ensure timely payments.
• Review credit and debit reports, as necessary.
• Work closely with the Financial Aid Office to review and clear pending accounts for registration.
• Make necessary adjustments to student accounts.
• Prepare and notify the Financial Aid office regarding adjustments needed to student accounts.
• Calculate refunds owed to students in accordance with the College's and U.S. Department of Education's regulations; submit requests for refunds for timely payment.
• Work closely with the Office of Financial Aid and stay current with financial aid regulations.
• Mail out past due notices to students.
• Answer phone and email messages.
• Support Help Desk inquiries.

Skills

Microsoft Office

Excel

Communication

Attention to detail

Customer service

Interpersonal skills

Relationship management

Analytical skills

Teamwork

Education

Bachelor’s degree in accounting/finance

Tools

Banner

Canvas

Blackboard

Adobe Connect

Job description

Overview

The Student Account Representative, as part of the Office of the Bursar’s Illinois campuses within Touro University’s Student Services, oversees billing, collections, and account management for the Hebrew Theological College, Israel Experience Program, and High School, as well as Touro University Illinois programs, and other programs as assigned. The Student Account Representative will ensure accuracy and efficiency in financial transactions, as well as deliver exceptional customer service to students, parents, and staff.

Responsibilities

RESPONSIBILITIES UNIVERSITY & HIGH SCHOOL PROGRAMS

Includes but not limited to:

• Counsel students and parents on the various tuition payment options available
• Follow-up to ensure timely payments.
• Review credit and debit reports, as necessary.
• Work closely with the Financial Aid Office to review and clear pending accounts for registration.
• Make necessary adjustments to student accounts
• Prepare and notify the Financial Aid office regarding adjustments needed to student accounts.
• Calculate refunds owed to students in accordance with the College's and U.S. Department of Education's regulations; submit requests for refunds for timely payment.
• Work closely with the Office of Financial Aid and stay current with financial aid regulations.
• Mail out past due notices to students.
• Answer phone and email messages.
• Support Help Desk inquiries.

• Work with the High School administration to ensure all high school parents is compliant with completing applicable forms and making required payments

RESPONSIBILITIES ISRAEL EXPERIENCE PROGRAMS

Includes but not limited to:

• Intake all enrollment paperwork; ensure all necessary documents are correct, updated, and accounted for.
• Coordinate with Israeli Institutions to collect all necessary fees and credit information to update student accounts accurately.
• Charge tuition and fees according to the individual school rates.
• Secure tuition payments and administrative fees.
• Prepare check request forms, as necessary.
• Secure exchange checks where necessary.
• Work on resolving issues with both internal administrative offices, parents, and schools.
• Mail pre-collection letters to students/parents
• Monitor payment plans to ensure they are on track
• Review credit and debit reports as necessary.
• Make necessary adjustments to student accounts
• Prepare and notify the Financial Aid office regarding adjustments needed to student accounts.
• Counsel students and parents on the various tuition payment options available
• Follow up to ensure timely payments.
• Calculate refunds owed to students in accordance with the College's and U.S. Department of Education's regulations; submit voucher and cc requests for refunds for timely payment.
• Work closely with the Office of Financial Aid and is familiar with financial aid regulations
• Answer phone and email messages.
• Support Help Desk inquiries

Qualifications

Education/ Experience

• Bachelor’s degree required, concentration in accounting, mathematics, finance, or related field preferred.

Knowledge/ Skills/ Abilities

• Proficiency in Microsoft Office Suite and experience in managing complex spreadsheets in Microsoft Excel are required.
• Demonstrated proficiency in communication (written and verbal) required
• Familiarity in online learning platforms, including Banner, Canvas, Blackboard, & Adobe Connect, preferred
• Strong attention to detail required
• Customer service and team-oriented required
• A high degree of interpersonal competency: professionalism, diplomacy, judgement, and discretion required
• Overall business acumen, ethical decision-making, and relationship management skills required
• Exceptional analytical, problem-solving, collaboration, and matrix management skills required

Benefits

• Full range of Health Plans
  • Medical Plans (choice of HMO,PPO +)
  • Flexible Spending Accounts (FSA)
  • Dental Plans (PPO & HMO) andVision Plan
• Dependent Care and Transit Programs
• Life Insurance, AD&D and Voluntary Supplemental Life Insurance
• Short-term and Long-term disability programs
• Retirement Plan (403b) - matching contribution up to 5% for eligible/enrolled employees following one year of employment (may make own pre-tax contributions immediately following employment)
• Touro University Tuition Exemption Program for eligible employees, their spouse and dependent children
• Employee Assistance Program
• Early-Release Fridays
• Generous Paid Time Off
  • Vacation, Sick Leave, Personal Leave
  • Annual Holiday Schedule

Maximum Salary

USD $60,000.00/Yr.

Minimum Salary

USD $55,000.00/Yr.