Bursar

Touro University; Skokie (IL); Presencial; USD 55.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health plans

Tuition exemption program

401(k)/403(b) plan matching

Paid time off

Descripción de la vacante

Touro University Illinois, within the Office of the Bursar, seeks a Student Account Representative to manage billing, collections, and accounts for university and affiliated programs, delivering accurate financial processing and excellent service to students and families.

Responsibilities include counseling on payment options, following up on payments, coordinating with Financial Aid, processing adjustments, refunds, and handling inquiries via phone and Help Desk while ensuring compliance with

Formación

• Bachelor’s degree required; accounting/finance preferred.
• Proficiency in Microsoft Office Suite and complex spreadsheets (Excel).
• Strong written and verbal communication skills.
• Familiarity with learning platforms such as Banner, Canvas, Blackboard, Adobe Connect.
• High attention to detail; customer service and teamwork oriented.

Responsabilidades

• Counsel students and parents on tuition payment options.
• Follow-up to ensure timely payments.
• Review credit and debit reports, as necessary.
• Work closely with Financial Aid to review and clear pending accounts for registration.
• Make necessary adjustments to student accounts.
• Prepare and notify Financial Aid regarding adjustments needed to student accounts.
• Calculate refunds owed to students per College and US DOE regulations; submit refunds for timely payment.
• Work closely with Financial Aid and stay current with financial aid regulations.
• Mail out past due notices to students; answer phone and email messages.
• Support Help Desk inquiries.
• Coordinate with High School administration to ensure compliance with forms and payments.
• Intake enrollment paperwork for Israel Experience Programs; coordinate with Israeli institutions to collect fees and update accounts.
• Charge tuition and fees according to school rates; secure payments.

Conocimientos

Microsoft Excel

Communication skills

Banner/Canvas/Blackboard

Attention to detail

Customer service

Educación

Bachelor’s degree

Herramientas

Banner

Adobe Connect

Descripción del empleo

Overview

The Student Account Representative, as part of the Office of the Bursar’s Illinois campuses within Touro University’s Student Services, oversees billing, collections, and account management for the Hebrew Theological College, Israel Experience Program, and High School, as well as Touro University Illinois programs, and other programs as assigned. The Student Account Representative will ensure accuracy and efficiency in financial transactions, as well as deliver exceptional customer service to students, parents, and staff.

The Student Account Representative, as part of the Office of the Bursar’s Illinois campuses within Touro University’s Student Services, oversees billing, collections, and account management for the Hebrew Theological College, Israel Experience Program, and High School, as well as Touro University Illinois programs, and other programs as assigned. The Student Account Representative will ensure accuracy and efficiency in financial transactions, as well as deliver exceptional customer service to students, parents, and staff.

Responsibilities

RESPONSIBILITIES UNIVERSITY & HIGH SCHOOL PROGRAMS

• Counsel students and parents on the various tuition payment options available
• Follow-up to ensure timely payments.
• Review credit and debit reports, as necessary.
• Work closely with the Financial Aid Office to review and clear pending accounts for registration.
• Make necessary adjustments to student accounts
• Prepare and notify the Financial Aid office regarding adjustments needed to student accounts.
• Calculate refunds owed to students in accordance with the College's and U.S. Department of Education's regulations; submit requests for refunds for timely payment.
• Work closely with the Office of Financial Aid and stay current with financial aid regulations.
• Mail out past due notices to students.
• Answer phone and email messages.
• Support Help Desk inquiries.
• Work with the High School administration to ensure all high school parents are compliant with completing applicable forms and making required payments

Responsibilities Israel Experience Programs

Includes but not limited to:

• Intake all enrollment paperwork; ensure all necessary documents are correct, updated, and accounted for.
• Coordinate with Israeli Institutions to collect all necessary fees and credit information to update student accounts accurately.
• Charge tuition and fees according to the individual school rates.
• Secure tuition payments and administrative fees.
• Prepare check request forms, as necessary.
• Secure exchange checks where necessary.
• Work on resolving issues with both internal administrative offices, parents, and schools.
• Mail pre-collection letters to students/parents
• Monitor payment plans to ensure they are on track
• Review credit and debit reports as necessary.
• Make necessary adjustments to student accounts
• Prepare and notify the Financial Aid office regarding adjustments needed to student accounts.
• Counsel students and parents on the various tuition payment options available
• Follow up to ensure timely payments.
• Calculate refunds owed to students in accordance with the College's and U.S. Department of Education's regulations; submit voucher and cc requests for refunds for timely payment.
• Work closely with the Office of Financial Aid and is familiar with financial aid regulations
• Answer phone and email messages.
• Support Help Desk inquiries

Qualifications

Education/ Experience

• Bachelor’s degree required, concentration in accounting, mathematics, finance, or related field preferred.

Knowledge/ Skills/ Abilities

• Proficiency in Microsoft Office Suite and experience in managing complex spreadsheets in Microsoft Excel are required.
• Demonstrated proficiency in communication (written and verbal) required
• Familiarity in online learning platforms, including Banner, Canvas, Blackboard, & Adobe Connect, preferred
• Strong attention to detail required
• Customer service and team-oriented required
• A high degree of interpersonal competency: professionalism, diplomacy, judgement, and discretion required
• Overall business acumen, ethical decision-making, and relationship management skills required
• Exceptional analytical, problem-solving, collaboration, and matrix management skills required

Benefits

• Full range of Health Plans
• Medical Plans (choice of HMO, PPO +)
• Flexible Spending Accounts (FSA)
• Dental Plans (PPO & HMO) and Vision Plan
• Dependent Care and Transit Programs
• Life Insurance, AD&D and Voluntary Supplemental Life Insurance
• Short-term and Long-term disability programs
• Retirement Plan (403b) - matching contribution up to 5% for eligible/enrolled employees following one year of employment (may make own pre-tax contributions immediately following employment)
• Touro University Tuition Exemption Program for eligible employees, their spouse and dependent children
• Employee Assistance Program
• Early-Release Fridays
• Generous Paid Time Off
• Vacation, Sick Leave, Personal Leave
• Annual Holiday Schedule

Maximum Salary

USD $60,000.00/Yr.

Minimum Salary

USD $55,000.00/Yr.