STUDENT ACCOUNT SPECIALIST

Old Dominion University; Norfolk (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

Old Dominion University is seeking a Student Account Specialist to manage Title IV and Federal Perkins Loan transactions, perform monthly reconciliations, and handle billing and collections for the campus. You will also process refunds and adjustments in alignment with regulations, ensuring accuracy and timeliness.

The role requires strong bookkeeping knowledge, the ability to manage high-volume financial transactions, and excellent customer service to communicate account information to

Qualifications

• Strong knowledge of bookkeeping, accounting, and accounts receivable.
• Experience with financial recordkeeping and high-volume transactions.
• Familiarity with Banner software or similar financial systems is preferred.
• Excellent interpersonal and customer service skills.

Responsibilities

• Process Title IV and Federal Perkins Loan transactions with due diligence and monthly reconciliations.
• Handle university billing tasks and follow up on receivables.
• Process refunds and adjustments in compliance with regulations.
• Maintain accurate financial records and respond to inquiries from students and departments.

Skills

Bookkeeping

Accounts Receivable

Billing & Collections

Financial Reporting

Customer Service

High-volume Transactions

Banner Software

Education

High School Diploma

Tools

Banner Software

Word Processing

Spreadsheets

Email

Financial Systems

Job description

Old Dominion University is hiring a Student Account Specialist. This role manages Title IV and Federal Perkins Loan transactions, ensures monthly reconciliation, processes university billing and collections, and handles refunds and adjustments while complying with university, federal, and state regulations.

Highlights

• Process Title IV and Federal Perkins Loan transactions with due diligence and monthly reconciliations.
• Perform all university billing tasks and actively follow up on receivables.
• Process refunds and adjustments promptly, ensuring compliance with relevant guidelines.
• Requires working knowledge of bookkeeping, accounting, accounts receivable, and financial recordkeeping principles.
• Proficiency in word-processing, spreadsheets, email, and financial or student information systems; experience with Banner software preferred.
• Strong interpersonal and customer service skills to communicate account information clearly to students, parents, and university departments.
• Experience auditing records for accuracy and handling high-volume financial transactions.
• Some accounts receivable experience including billing, collections, and Federal Perkins Loan program knowledge required.
• High school diploma or equivalent with bookkeeping and accounting training recommended.
• Salary is commensurate with education and experience; position requires a criminal background check.