Student Account Representative

E-talentnetwork; Hampton (VA); On-site; USD 33,117 - 36,423; Part time

Job summary

A higher education institution in Hampton, VA, is seeking a Student Accounts Specialist to provide financial support and customer service to students and staff. The role involves maintaining student account records, processing transactions, and ensuring compliance with state and college policies. Ideal candidates will have extensive accounts receivable experience and strong communication skills. This position offers a contract with a base pay range of $24.04/hr to $26.44/hr.

Qualifications

• Extensive experience in accounts receivable or financial support.
• Strong knowledge of student financial aid processes.
• Excellent communication skills with students and staff.

Responsibilities

• Responding to inquiries from students and staff promptly.
• Managing accounts, processing payments, and refunds.
• Reconciling deposits and maintaining accurate records.

Skills

Accounts receivable experience

Financial support

Customer service in higher education

Knowledge of GAAP

Communication skills

Attention to detail

Tools

Microsoft Office

SIS

WES

AIS

Job description

Job Title

Student Accounts Specialist

Base Pay Range

$24.04/hr - $26.44/hr

Employment Type

Contract (W-2) without benefits

Job Location

Hampton, VA 23666

Duration

6+ Months

Job Overview

Student Accounts Specialist and contribute to providing outstanding financial support and customer service to our students and staff at Virginia Peninsula Community College. In this role, you will be responsible for maintaining accurate student account records, processing revenue and receivable transactions, and ensuring compliance with state and college policies.

Ideal Candidate

• Extensive experience in accounts receivable, financial support, or customer service within higher education, government, or nonprofit settings.
• Strong knowledge of student financial aid processes, GAAP, fund accounting, and state fiscal policies.
• Proficiency with Microsoft Office, SIS, WES, AIS, and other financial systems.
• Excellent communication skills, with the ability to interact effectively with students, staff, and external partners.
• Exceptional attention to detail, analytical skills, and the ability to perform accurate mathematical calculations.
• Experience with processing payments, refunds, reconciliations, and financial aid transactions.
• Ability to work independently or collaboratively across multiple campus locations and prioritize competing tasks.

Key Responsibilities

• Responding promptly and professionally to inquiries from students, staff, and external agencies.
• Managing student accounts, processing payments, refunds, and waivers.
• Reconciling deposits, preparing bank deposits, and maintaining accurate records.
• Processing third-party billing, collections, and contractual invoices.
• Supporting financial aid disbursements, refunds, and reconciliations.
• Ensuring compliance with federal and state regulations, including FATCA, FERPA, and the Virginia Unclaimed Property Program.
• Collaborating with departments on contracts, waivers, and special projects.