Financial Aid Customer Service Specialist

Elon University; Elon (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Elon University in Elon, NC, seeks a dedicated Customer Service Representative for the Office of Financial Aid. Primary duties include monitoring the department email and fax accounts, answering phones, assisting students and parents in the front office, and maintaining the document imaging system.

Minimum qualifications include an associate degree and at least one year of administrative experience with data entry and MS Office.

Qualifications

• Associate degree or equivalent with 1 year of administrative support experience.
• Experience with data entry, document maintenance, and MS Office software.

Responsibilities

• Monitor and respond to FinAid email, FinFax transmissions, and FinAid Check Teams Group.
• Answer incoming telephone calls from students and parents.
• Assist students and parents in the office.
• Explain FAFSA filing, loan applications, adjustments to aid, and verification processes.

Skills

Strong communication skills

Education

Associate degree

Vocational certificate

Technical school credential

Tools

MS Office

Job description

This position serves as a primary customer service representative for the Office of Financial Aid. Primary duties will be the monitoring of the department email and fax accounts, answering telephones, working with students and parents in the front office and scanning, indexing, and maintaining the document imaging system.

Minimum Required Education and Experience:

Associate degree, or vocational or technical school degree in any relevant field of study with minimum 1 year of experience with the following relevant work experience: Administrative support experience involving data entry, document collection, record maintenance, and use of computerized information systems such as MS Office.

Preferred Education and Experience:

Associate degree, vocational certificate, or technical school credential in a related field of study.

Knowledge, Skills, and Abilities:

Strong communication skills (both oral and written) to include appropriate tone, clarity, and timeliness. Willingness to learn and the ability to adapt to an ever-changing working environment. Exhibits a commitment to inclusive excellence through interactions with colleagues, students, and visitors.

Job Duties:

Customer Service

• Monitoring and answering of FinAid email, FinFax transmissions, and FinAid Check Teams Group.
• Answering incoming telephone calls from students and parents.
• Assisting students and parents in the office.
• Answers questions regarding FAFSA filing, loan applications, adjustments to aid, requests for adjustment, verification, requested documents, etc.

General Office Duties

• Scanning and indexing of important student documents into document imaging system and general maintenance and organization of system.
• Assisting with processes within the office as needed

Office Support

• Assisting with training and development of student employees.
• Support all Admissions events as needed for our department.
• Other duties as assigned.

Inclusive Community Building:

Community is foundational to Elon and a shared responsibility within our residential campus. All who work at Elon should demonstrate an understanding of and engagement with Elon’s foundational commitment to relationships, mentoring and collaboration in a close-knit residential community. We embrace the shared responsibility to foster inclusive excellence within a strong residential community.

Non-Discrimination Statement:

Elon University does not discriminate on the basis of race, color, or national origin (including shared ancestry or ethnic characteristics), sex (including sexual orientation, gender identity, and pregnancy or related conditions), age, disability, genetic information, religion, veteran’s status, or any other protected basis under applicable law in the recruitment and admission of students, the recruitment and employment of faculty and staff, or the operation of any of its programs and activities.