Student Account Representative

The University of Virginia's College at Wise; Wise (VA); On-site; USD 35,000 - 42,000; Full time

Job summary

The University of Virginia's College at Wise invites applications for a Student Account Representative in the Cashier's Office. This role handles payments for tuition, housing, meal plans and related inquiries, delivering courteous service to students, parents, faculty and staff.

Based in Wise, VA, the position emphasizes accurate cash handling, deposit reconciliation, refund processing and assisting with payment plans and account questions within a collaborative finance team.

Qualifications

• High school diploma or equivalent required.
• Experience using Microsoft Excel and Outlook.
• Strong organizational skills with multi-tasking in a fast-paced environment.
• Excellent attention to detail, accuracy, and problem-solving.
• Demonstrated initiative, dependability and customer service orientation.

Responsibilities

• Process payments to student accounts including tuition, fees, housing, and meal plans.
• Receive and reconcile departmental deposits and assist with various payment services.
• Balance daily cash receipts, prepare refund checks, and administer payment plans.
• Assist students, parents, faculty, staff, and community members with payment inquiries.
• Perform daily, weekly, monthly, quarterly, and annual financial/administrative tasks as assigned.

Skills

Microsoft Excel

Microsoft Outlook

Organization & prioritization

Attention to detail

Customer service orientation

Initiative & dependability

Education

High school diploma or equivalent

Bachelor's degree in accounting, finance, business, or related field

Job description

The University of Virginia's College at Wise invites applications for a Student Account Representative in the Cashier's Office. This position plays a key role in providing exceptional customer service while supporting the College's student financial operations. The successful candidate will be responsible for processing payments to student accounts, including tuition, fees, housing, and meal plans; receiving and reconciling departmental deposits; and assisting students, parents, faculty, staff, and community members with a variety of payment-related services, including meal plan purchases and account inquiries.

Additional responsibilities include balancing and reconciling daily cash receipts, preparing student refund checks, administering payment plans, and performing a variety of daily, weekly, monthly, quarterly, and annual financial and administrative tasks as assigned.

Required Qualifications

• High school diploma or equivalent.
• Experience using Microsoft Excel and Outlook.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent attention to detail, accuracy, and problem-solving abilities.
• Demonstrated initiative, dependability, and strong customer service orientation.

Preferred Qualifications

• \b Bachelor's degree in accounting, finance, business, or a related field.
• Previous experience in cashiering, accounting, student accounts, or a related financial services role in higher education or a similar customer-focused environment.

Anticipated Salary

$38,480

Additional Requirements

Background checks will be conducted on all new hires prior to employment.

Required Documents

Cover Letter, CV/Resume, and References

Location

This position is based in Wise, Virginia, situated in the far southwestern corner of the state near the Kentucky and Tennessee borders.

Contact

Questions regarding this position should be directed to Hannah Addington, Human Resources Recruiting Specialist @ [e-mail]

UVA Wise is an equal opportunity employer committed to excellence, affordable access, and unwavering support of a collaborative and diverse community. Women, minorities, veterans, and persons with disabilities are encouraged to apply. Employee fulfills duties as a \"responsible employee\" under Title IX of the Education Amendments of 1972.

A Responsible employee includes any employee: who has the authority to take action to redress sexual violence; who has been given the duty of reporting incidents of sexual violence or any other misconduct by students to the Title IX Coordinator or other appropriate school designee; or whom a student could reasonably believe has this authority or duty.

UVA Wise is committed to helping the campus community provide for their own safety and security. The Annual Security and Fire Safety Report containing information on campus security and personal safety, including alerts, fire safety, crime prevention tips, and crime statistics is available at www.uvawise.edu/ASR. A copy is available upon request by calling 276-328-0190 or 276-376-3451.