Account Collection Specialist

Old Dominion University; Norfolk (VA); On-site; USD 40,000 - 56,000; Full time

Job summary

Old Dominion University in Norfolk, VA seeks an Account Collection Specialist to manage past-due university accounts, coordinate with collection agencies, and finalize accounts with the Department of Taxation. The role requires knowledge of debt collection laws, GAAP, and strong Excel and communication skills.

You will act as a central point of contact for internal staff and Perkins loan assignments, supporting compliance and accurate financial reporting.

Qualifications

• Familiarity with the Fair Debt Collection Practices Act and collection laws.
• Knowledge of GAAP and accounts receivable processes.
• Excellent written and oral communication skills.
• Ability to perform complex mathematical computations.
• Proficiency with Excel and automated financial systems.

Responsibilities

• Manage past-due university accounts and coordinate with agencies.
• Finalize accounts with the Department of Taxation.
• Serve as central communication point for collection agencies and internal staff.
• Support Perkins loans handling.

Skills

Debt collection

Excel

Communication

FERPA compliance

GAAP

Interpersonal skills

Education

Bachelor’s Degree in Accounting, Finance, or Business Administration

Tools

Banner

Microsoft Office

Job description

Posting Details

Position Information

Role Title

Finan Svcs Spec I

Role Code

19031

Pay Band

04

Working Title

Account Collection Specialist

Position Number

01014A

Department

FINANCE OFFICE

Location

Norfolk, VA

Type of Position

Classified

Type of Job

Full Time

EEO Category

B Professionals

Job Description

This position is responsible for performing the assignment;accounting; and tracking of past due University accounts per theCommonwealth of Virginia and University policy and procedures. Thisposition finalizes accounts with the Department of Taxation. Thisposition performs the assignment of Perkins loans. This positionwill provide a central point of communication for collectionagencies and internal staff.

Knowledge, skills and abilities

• Working knowledge of the Fair Debt Collection Practices Act, FERPAand Account Receivable applications.
• Working knowledge of state andfederal regulations concerning delinquent accounts and collectionlaws.
• Working knowledge of Generally Accepted AccountingPrinciples.
• Working knowledge of effective collection techniquesand the ability to apply those techniques to collection ofaccounts.
• Demonstrated proficiency with Microsoft Officeapplications, especially Excel.
• Excellent interpersonal skill,strong problem solving, analytical and communication skills, bothwritten and oral.
• Ability to compose effective collection correspondence.
• Demonstrated ability to work with automated financial systems.
• Demonstrated ability to perform complex mathematicalcomputations.

Special licenses, registration or certification

None

Education or training

none

Level and type of experience

Some closely related working experience in the collection ofdelinquent accounts or in student accounts receivable.

Additional Considerations (supplemental knowledge, skills,abilities, education, experience, licensure,certification)

• Some Banner experience.
• Financial Aid, Student Services, StudentAccount or related background preferred.
• Bachelor’s Degree inAccounting, Finance, Business Administration or an equivalentcombination of education and/or experience.

Conditions of Employment

This position is considered essential personnel and may be subjectto working during university closings.

This is an open until filled recruitment. This recruitment mayclose after the five-day required posting period when a suitablepool of applicants has been generated.

Annual Salary/Hourly Rate

Salary commensurate with education and experience

Job Requisition Number

S03162

Job Open To

General Public

Open Date

08/21/2026

Open Until Filled

Yes

Special Instructions Summary

N/A

Criminal Background Check

The final candidate is required to complete a criminal historycheck.

Equity Statement

It is the policy of Old Dominion University to provide equalemployment, educational and social opportunities for all persons,without regard to race (or traits historically associated with raceincluding hair texture, hair type, and protective hairstyles suchas braids, locks, and twists), color, religion, sex or gender(including pregnancy, childbirth, or related medical conditions),national origin, gender identity or expression, age, veteranstatus, disability, political affiliation, sexual orientation orgenetic information. Individuals from minoritized communities,women, veterans and individuals with disabilities are encouraged toapply.

Reasonable Accommodation Request

If you are an individual with a disability and require reasonableaccommodation, please contact the Division of Talent Management andCulture at [phone].

Alternative Hiring Process

In support of the Commonwealth’s commitment to inclusion, we areencouraging individuals with disabilities to apply through theCommonwealth’s Alternative Hiring Process.

To be considered for this opportunity, applicants will need toprovide their AHP Letter (formerly called a Certificate ofDisability) provided by the Department for Aging &Rehabilitative Services ( DARS ), or the Department for the Blind& Vision Impaired ( DBVI ). Service-Connected Veterans may alsoapply via the AHP if they also provide an AHP Letter.

To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other mannerdiscriminate against employees or applicants because they haveinquired about, discussed, or disclosed their own pay or the pay ofanother employee or applicant. However, employees who have accessto the compensation information of other employees or applicants asa part of their essential job functions cannot disclose the pay ofother employees or applicants to individuals who do not otherwisehave access to compensation information, unless the disclosure is(a) in response to a formal complaint or charge, (b) in furtheranceof an investigation, proceeding, hearing, or action, including aninvestigation conducted by the employer, or consistent withcontractor’s legal duty to furnish information.