Accounts Receivable Clerk

Baltimore City Community College; Baltimore (MD); On-site; USD 42,000 - 56,000; Full time

Job summary

Baltimore City Community College is seeking an Accounts Receivable Clerk in the Office of Student Accounts to manage tuition receivables, post payments, and support billing operations. The role requires attention to accuracy, strong customer service, and collaboration with the Bursar/Director of Student Accounts.

You will handle third-party billing, VA benefits, and institutional loan programs while ensuring timely posting and compliance with FERPA and college policies.

Qualifications

• Associate degree with 2 years AR/tuition billing experience.
• Experience handling FERPA and confidential information in financial ops.
• Familiarity with student information systems/ERP platforms and billing procedures.

Responsibilities

• Maintain and manage tuition receivable accounts, including tracking balances.
• Post accounts receivable updates and adjustments in the student information system.
• Monitor aging reports and follow up on overdue balances.

Skills

Attention to Detail

Communication

Problem Solving

Education

Associate’s degree in Accounting, Business Administration, Finance, or related field

Bachelor’s degree in Accounting, Business Administration, Finance, Higher Education Administration, or related field

Tools

Banner

PeopleSoft

Colleague

Job description

The Accounts Receivable Clerk in the Office of Student Accounts is responsible for performing a variety of financial and customer service functions related to student tuition and accounts receivable operations. This includes billing, posting payments, processing receivable adjustments, maintaining tuition receivable balances, and supporting specialized programs such as third-party billing, military benefits, and institutional loan programs. The position reports directly to the Bursar/Director of Student Accounts or designee and requires accuracy, attention to detail, and a strong commitment to student service.

• Maintain and manage tuition receivable accounts, including assessment of charges, tracking balances, and monitoring outstanding tuition.
• Post accounts receivable updates and adjustments, ensuring all transactions are accurately reflected in the student information system.
• Monitor accounts receivable aging reports and follow up on overdue balances.
• Process and monitor receivable balances, including wire transfers, electronic bill payments, and third-party payments, ensuring proper application to student accounts.
• Administer and manage third-party billing, including invoicing, tracking payments, and ensuring timely and accurate account posting.
• Process and track senior tuition waivers and tuition waivers and remission programs, ensuring compliance with institutional policies.
• Coordinate and process all payment arrangements for the College’s Hackerman Loan Program.
• Collaborates with the VA Services Coordinator to ensure timely processing of invoices and payments for military-affiliated students.
• Provide responsive and professional customer service support to students, families, faculty, and staff regarding tuition, collections, billing, and account inquiries.
• Perform account reconciliations, identify discrepancies, and resolve issues in a timely manner.
• Monitor and follow up on outstanding tuition balances, supporting collection processes as appropriate.
• Maintain compliance with federal, state, and institutional regulations, including FERPA.
• Assist with audit preparation and maintain proper documentation.
• Works closely with the Financial Aid Department to analyze the application of Foster Care & Homeless Youth Tuition Waivers, Senior Citizen Waivers, federal funds, grants, and other payments applied to student accounts.
• Maintains working knowledge of federal and state laws related to Accounts Receivables.

Knowledge, Skills, and Abilities

• Attention to Detail: High level of accuracy in data entry and mathematical calculations.
• Communication: Ability to explain complex billing issues to students with empathy and clarity.
• Problem Solving: Ability to research discrepancies and resolve account issues independently.

Minimum Requirements

• Associate’s degree in Accounting, Business Administration, Finance, or a related field.
• Two (2) years of professional experience in accounts receivable, tuition billing, or financial operations.
• Demonstrated ability to manage financial transactions with a high degree of accuracy and attention to detail.
• Strong organizational, analytical, and problem-solving skills.
• Excellent customer service, communication, and interpersonal skills.
• Ability to handle confidential information in compliance with FERPA and institutional standards.

• Bachelor’s degree in Accounting, Business Administration, Finance, Higher Education Administration, or a related field.
• Three (3) years of professional experience in accounts receivable, tuition billing, or financial operations.
• Experience working in a higher education environment, preferably within a Bursar or Student Accounts office.
• Familiarity with student information systems/ERP platforms (e.g., Banner, PeopleSoft, Colleague).
• Experience with third-party billing, military benefits (VA), or tuition assistance programs.
• Knowledge of state and federal regulations related to student financial services