Student Account Specialist

Virginia Commonwealth University; Richmond (VA); Hybrid; USD 36,000 - 44,000; Full time

Job summary

Virginia Commonwealth University seeks a Student Account Specialist to support student accounts and provide timely, accurate customer service by phone, email, and in person. The role includes processing tuition waivers, auditing account activity, and reviewing refunds to ensure precise billing and collections.

The position is primarily on-campus with potential for remote flexibility, typical hours Monday–Friday.

Qualifications

• High school degree or equivalent.
• Customer service experience.
• Working knowledge of accounting, bookkeeping, or other financial services.
• Strong attention to detail.
• Experience with Microsoft Office Suite (Word & Excel)
• Familiarity with computers in a Windows environment.
• Excellent written and verbal communication.
• Demonstrated experience working in and fostering an environment of respect, professionalism and civility with a population of faculty, staff, and students from various backgrounds and experiences.

Responsibilities

• Provide effective counsel and guidance on student accounts by responding professionally and accurately to inquiries.
• Process tuition waivers, provide receipts/statements/audits and review refund requests.
• Perform a range of administration tasks to support Student Accounting procedures and policies such as report review.

Skills

Customer service

Accounting/financial services

Attention to detail

MS Word & Excel

Windows familiarity

Written & verbal communication

Professional demeanor

Education

Bachelor’s Degree

High school diploma

Tools

Banner

Job description

Unit:

Office of Strategic Enrollment Management

Department:

Student Accounting

Department Summary:

Serving in an integral role tostudent success at VCU, the Student Account Specialist providesexceptional and timely customer service by phone, email, and inperson to students, parents, third-party representatives, andothers concerning the assessment, billing, and explanation ofstudent accounts. The position processes tuition waivers andreviews and audits student account activity to ensure precisebilling and collection of student account charges (tuition, fees,room, and board). This position provides individual and promptservice combined with accurate and timely billing ultimatelycontributing to the recruitment, success, and retention of studentsat VCU.

Core Responsibilities:

• Student Account Support (50%): Provide effective counsel andguidance on student accounts by responding professionally andaccurately to inquiries.

• Account Adjustments and Review (30%): Process tuition waivers,provide receipts/statements/audits and review refundrequests.
• Other Administration (20%): Perform a range of administrationtasks to support Student Accounting procedures and policies such asreport review and attend court proceedings.

Other Position Details:

Position work is performed primarily on campus, in-person, but hasthe potential flexibility for remote work. Typical work week is Mon- Fri 8 AM - 5 PM.

Qualifications:

Minimum Hiring Standards:

• High school degree or equivalent.
• Customer service experience.
• Working knowledge of accounting, bookkeeping, or otherfinancial services.
• Strong attention to detail.
• Experience with Microsoft Office Suite (Word & Excel)
• Familiarity with computers in a Windows environment.
• Excellent written and verbal communication.
• Demonstrated experience working in and fostering an environmentof respect, professionalism and civility with a population offaculty, staff, and students from various backgrounds andexperiences, or a commitment to do so as a staff member atVCU.

Preferred Qualifications:

• Bachelor’s Degree
• Customer service experience in a high volume, fast-pacedenvironment.
• Customer service experience in a financial (banking or retail)setting.
• Banner administrative experience
• Experience working in University setting
• Familiarity with VCU

Salary Range:

Up to $40, 000

Benefits:

All full-time university staff are eligible for VCU’s robust benefitspackage that includes comprehensive health benefits, paid annualand holiday leave, generous tuition benefits, retirement planningand savings options, tax-deferred annuity and cash match programs,employee discounts, well-being resources, abundant opportunitiesfor career development and advancement, and more.

FLSA Exemption Status:

Non-Exempt

Hours per Week:

40

Restricted Position:

No

ORP Eligible:

No

Flexible Work Arrangement:

Hybrid

University Job Title:

18111N - Financial Technician 1

Posting Closes:

September 28th at 11:55PM