STS Training Specialist — Travel & Hands-on Coaching

QubicaAMF Worldwide, LLC; Oregon; Hybrid; USD 42,000 - 50,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401k with employer contribution

PTO

Paid Holidays

On-site fitness center

Job summary

QubicaAMF Worldwide, LLC is seeking a Max Training Specialist in the Training Department to ensure maximum effectiveness of our product offerings. You will implement training for customers and end-users, focusing on STS-related products, with extensive travel for on-site sessions.

The role requires a strong background in software training, CRM usage, and the ability to translate technical content into clear, actionable guidance.

Qualifications

• Knowledge of commonly used training concepts, practices, and procedures.
• Software Field Training experience preferred.
• Total commitment to customer satisfaction and service.
• Expert problem solver and solution finder.
• Ability to translate technical knowledge into plain, easy-to-understand language for the end user.
• Willingness to take on any challenge, big or small.
• Proficient in Microsoft Windows and Office products.
• Good working knowledge of Microsoft CRM.
• Knowledge of basic computer networking configuration and troubleshooting.
• Familiarity with Qubica AMF automatic scoring and management systems, plus

Responsibilities

• Provide product and technical training for different scoring software and related products to customers and end-users.
• Travel to jobsite and conduct on-site product training for customers.
• Design appropriate training agendas for each customer based on interviews and experience.
• Deliver consultative training to help customers retain more learning and use products to their fullest potential.
• Provide training support after initial training is completed.
• Respond to inquiries concerning product operations and execution.
• Interface between customers and technical support, PM, installation teams, and other departments to resolve issues.
• Upload customer data, training summaries, and issues in Microsoft CRM.
• Assist service personnel with installation, service, or support of products.
• Provide status updates to manager, technical support team, and PM via voicemail, email, or in-person.
• Identify and track customer-related issues with the manager.
• Assist in developing training tools for new products and services.
• Participate in training sessions.

Skills

Training concepts

Customer satisfaction

Problem solving

Plain language communication

Education

Associate's degree or equivalent

Tools

Microsoft Windows

Microsoft Office

Microsoft CRM

Networking basics

Qubica AMF scoring systems

Job description

QubicaAMF Worldwide, LLC is seeking a Max Training Specialist in the Training Department to ensure maximum effectiveness of our product offerings. You will implement training for customers and end-users, focusing on STS-related products, with extensive travel for on-site sessions.

The role requires a strong background in software training, CRM usage, and the ability to translate technical content into clear, actionable guidance.