Max Training Specialist

QubicaAMF Worldwide, LLC; Oregon; Hybrid; USD 42,000 - 50,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401k with employer contribution

PTO

Paid Holidays

On-site fitness center

Job summary

QubicaAMF Worldwide, LLC is seeking a Max Training Specialist in the Training Department to ensure maximum effectiveness of our product offerings. You will implement training for customers and end-users, focusing on STS-related products, with extensive travel for on-site sessions.

The role requires a strong background in software training, CRM usage, and the ability to translate technical content into clear, actionable guidance.

Qualifications

• Knowledge of commonly used training concepts, practices, and procedures.
• Software Field Training experience preferred.
• Total commitment to customer satisfaction and service.
• Expert problem solver and solution finder.
• Ability to translate technical knowledge into plain, easy-to-understand language for the end user.
• Willingness to take on any challenge, big or small.
• Proficient in Microsoft Windows and Office products.
• Good working knowledge of Microsoft CRM.
• Knowledge of basic computer networking configuration and troubleshooting.
• Familiarity with Qubica AMF automatic scoring and management systems, plus

Responsibilities

• Provide product and technical training for different scoring software and related products to customers and end-users.
• Travel to jobsite and conduct on-site product training for customers.
• Design appropriate training agendas for each customer based on interviews and experience.
• Deliver consultative training to help customers retain more learning and use products to their fullest potential.
• Provide training support after initial training is completed.
• Respond to inquiries concerning product operations and execution.
• Interface between customers and technical support, PM, installation teams, and other departments to resolve issues.
• Upload customer data, training summaries, and issues in Microsoft CRM.
• Assist service personnel with installation, service, or support of products.
• Provide status updates to manager, technical support team, and PM via voicemail, email, or in-person.
• Identify and track customer-related issues with the manager.
• Assist in developing training tools for new products and services.
• Participate in training sessions.

Skills

Training concepts

Customer satisfaction

Problem solving

Plain language communication

Education

Associate's degree or equivalent

Tools

Microsoft Windows

Microsoft Office

Microsoft CRM

Networking basics

Qubica AMF scoring systems

Job description

Max Training Specialist

QubicaAMF has an exciting opportunity as a Max Training Specialist in the training department. This position ensures the maximum effectiveness of company products, business practices, and other related topics and services by implementing product training for customers and end-users of QubicaAMF products, primarily focusing on STS (Scoring and Technology Solutions) related products.

Essential Functions/Compentencies

Provides product and technical training for different scoring software and related products offered by QubicaAMF to customers and other end-users in a one-to-one or small group setting. Travels to the jobsite and conducts on-site product training for customers. Conducts customer interviews and utilizes experience and judgment to design appropriate training agendas for each customer. Delivers consultative style training designed to help customers retain more learning and utilize products to their fullest potential. Provides training support for customers after the initial training has been completed. Responds to inquiries concerning product operations and execution. Interfaces between customers and technical support, Project Management, Installation Teams, and other related departments to assist in identifying issues and implementing corrective actions to help find resolutions for the customer. Utilizes Microsoft CRM to upload customer data and reports, training summaries, and research customer technical issues. May install or assist service personnel with the installation, service, or support of different products offered by QubicaAMF. Provides updates, status reports, and completion information to the manager, Technical Support Team, and Project Management team via voicemail, email, or in-person communication. Identifies and tracks problems and customer-related issues with the manager when needed or required. Assists in the development of training tools for new products and services. Participates in training sessions. Relies on instructions and pre-established guidelines to perform the job functions. Other duties may be assigned.

Supervisory Responsibilities

The position will not have direct reports.

Competencies/Qualifications

Knowledge of commonly used training concepts, practices, and procedures. Software Field Training experience preferred. Total commitment to customer satisfaction and service. Expert problem solver and solution finder. Ability to translate technical knowledge into plain, easy-to-understand language for the end user. Willingness to take on any challenge, big or small. Proficient in Microsoft Windows and Office products. Good working knowledge of Microsoft CRM. Knowledge of basic computer networking configuration and troubleshooting. Familiarity with Qubica AMF automatic scoring and management systems, plus

Work Environment

Varies due to the location of the job assignment.

Physical Demands

The employee is frequently required to stand, walk, use hands, fingers, handle, or feel, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds.

Travel Required

Travel will be up to 80% of the job requirements. Available to work after hours, weekends, on-call, and odd shifts as required.

Required Education and Experience

Associate's degree, or equivalent combination of education and experience. Experience in bowling center operations or bowling equipment preferred.

$42,000 - $49,500 a year

Competitive compensation and benefits

• medical/dental/vision insurance
• 401k with employer contribution
• PTO
• paid Holidays
• an on-site fitness center