StreamLabs Customer Service Representative

Chubb Ltd.; Smyrna, Northern (GA, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive training

Job summary

StreamLabs, a subsidiary of Chubb, is seeking a Customer Service Representative to engage customers via phone, email, and text, guiding them through processes and acting as a liaison with service providers. You will receive comprehensive training on systems, insurance basics, and plumbing knowledge to support business referrals.

You will manage inbound referrals, contact customers professionally, input orders, track shipments, respond to service requests, and keep inventory records up to date in

Qualifications

• Clear and effective communication with customers via multiple channels.
• Willingness to learn about systems, insurance and plumbing knowledge.
• Ability to input orders and track shipments accurately.

Responsibilities

• Manage inbound business referrals efficiently.
• Contact customers promptly and professionally.
• Input sales orders accurately.
• Track shipments and update company systems accordingly.
• Respond to customer service requests as needed.
• Maintain precise inventory records of finished goods and raw materials.

Skills

Customer communication

Phone support

Multitasking

Job description

StreamLabs, a pioneering leader in the IoT sector, specializes in manufacturing and providing services for products and systems designed to conserve water and protect against water-related damages. As a wholly owned subsidiary of Chubb, the world's largest publicly traded property and casualty insurer, StreamLabs operates independently, serving both consumer and commercial clients through various channels, including retail, distribution, insurance, and construction. Chubb is renowned for its extensive product offerings, robust distribution capabilities, financial strength, underwriting excellence, superior claims handling, and global operations.

Position Scope:

As a Customer Service Representative at StreamLabs, you will join a dynamic and fast-paced team dedicated to service excellence. You will play a crucial role in communicating with customers, guiding them through our processes, and acting as the primary liaison between customers and other service providers. You will utilize various communication methods, including phone, email, and text messaging, to engage with business referrals. Comprehensive training will be provided on our systems, general insurance and plumbing knowledge, and effective communication techniques.

Key Responsibilities:

• Manage inbound business referrals efficiently.
• Contact customers promptly and professionally.
• Input sales orders accurately.
• Track shipments and update company systems accordingly.
• Respond to customer service requests as needed.
• Maintain precise inventory records of finished goods and raw materials.