StreamLabs Customer Service Representative

StreamLabs, Inc.; Smyrna, Northern (GA, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

StreamLabs, Inc. is seeking a Customer Service Representative to join a fast-paced team supporting referrals, orders, shipments, and inventory. You will be the primary liaison with customers and service providers, using phone, email, and text to ensure a smooth process.

Comprehensive training on systems, insurance concepts, and plumbing knowledge will be provided, with emphasis on clear communication and timely follow-up.

Responsibilities

• Manage inbound business referrals efficiently.
• Contact customers promptly and professionally.
• Input sales orders accurately.
• Track shipments and update company systems accordingly.
• Respond to customer service requests as needed.
• Maintain precise inventory records of finished goods and raw materials.

Job description

StreamLabs, a pioneering leader in the IoT sector, specializes in manufacturing and providing services for products and systems designed to conserve water and protect against water-related damages. As a wholly owned subsidiary of Chubb, the world's largest publicly traded property and casualty insurer, StreamLabs operates independently, serving both consumer and commercial clients through various channels, including retail, distribution, insurance, and construction. Chubb is renowned for its extensive product offerings, robust distribution capabilities, financial strength, underwriting excellence, superior claims handling, and global operations.

Position Scope:

As a Customer Service Representative at StreamLabs, you will join a dynamic and fast-paced team dedicated to service excellence. You will play a crucial role in communicating with customers, guiding them through our processes, and acting as the primary liaison between customers and other service providers. You will utilize various communication methods, including phone, email, and text messaging, to engage with business referrals. Comprehensive training will be provided on our systems, general insurance and plumbing knowledge, and effective communication techniques.

Key Responsibilities:

• Manage inbound business referrals efficiently.


• Contact customers promptly and professionally.


• Input sales orders accurately.


• Track shipments and update company systems accordingly.


• Respond to customer service requests as needed.


• Maintain precise inventory records of finished goods and raw materials.