Customer Service Representative

Chubb; Smyrna (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Chubb in Smyrna, GA is seeking a customer-focused adviser to counsel current and potential clients on water leak detection solutions and coordinate installation of equipment to prevent losses.

You will navigate multiple systems to research and resolve inquiries, document interactions, and follow up as needed, while working closely with team members to maintain service quality and policy compliance. This role emphasizes professional communication and problem solving in a fast-paced environment.

Qualifications

• Provide counsel to clients on water leak detection solutions.
• Coordinate installation of equipment purchased.
• Document interactions and follow up to ensure customer satisfaction.

Responsibilities

• Advise current and potential clients on product use and benefits.
• Navigate multiple applications to research and resolve inquiries.
• Collaborate with installation teams to coordinate scheduling and installations.

Skills

Interpersonal skills

Communication skills

Customer service

Tools

CRM systems

Documentation tools

Job description

Counsel current and potential clients on water leak detection solutions and coordinate the installation of purchased equipment to predict and prevent losses. Navigate multiple systems / applications to research and resolve customer inquiries and help them get the most out of their products, documenting interactions and following up as needed.

Work effectively in a team environment using professional interpersonal and communication skills. Comply with corporate policies and internal business processes, procedures while meeting, exceeding service performance and quality standards.