Customer Service Representative

Chubb Ltd.; Smyrna (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Chubb Ltd. is seeking a customer-focused professional in Smyrna, GA to counsel clients on water leak detection solutions and coordinate the installation of equipment. You will navigate multiple internal systems to research and resolve inquiries, ensuring clients get the most from their products.

Documentation and timely follow-up are essential components of the role. The position emphasizes teamwork and professional communication within a policy-driven framework to maintain service quality and

Qualifications

• Counsel current and potential clients on water leak detection solutions.
• Coordinate installation of purchased equipment.
• Navigate multiple systems to research and resolve customer inquiries.
• Document interactions and follow up with clients.

Responsibilities

• Counsel current and potential clients on water leak detection solutions.
• Coordinate installation of purchased equipment.
• Research and resolve customer inquiries across multiple systems.
• Document interactions and follow-up with clients.

Skills

Customer service

Interpersonal skills

Communication

Teamwork

Job description

Counsel current and potential clients on water leak detection solutions and coordinate the installation of purchased equipment to predict and prevent losses. Navigate multiple systems / applications to research and resolve customer inquiries and help them get the most out of their products, documenting interactions and following up as needed.

Work effectively in a team environment using professional interpersonal and communication skills. Comply with corporate policies and internal business processes, procedures while meeting, exceeding service performance and quality standards.