Customer Service Representative

Chubb Ltd.; Smyrna (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

Chubb Insurance Hong Kong seeks a professional to counsel clients on water leak detection solutions in Smyrna, Georgia. The role involves coordinating equipment installation, documenting client interactions, and ensuring service performance and quality standards. Ideal candidates will possess strong interpersonal skills and the ability to navigate multiple systems. Join a team that values effective communication and customer satisfaction.

Qualifications

• Strong interpersonal and communication skills.
• Ability to navigate multiple systems and applications.
• Experience in customer service or client counseling.

Responsibilities

• Counsel clients on water leak detection solutions.
• Coordinate installation of equipment to prevent losses.
• Document customer interactions and follow up as needed.

Job description

Counsel current and potential clients on water leak detection solutions and coordinate the installation of purchased equipment to predict and prevent losses. Navigate multiple systems / applications to research and resolve customer inquiries and help them get the most out of their products, documenting interactions and following up as needed.

Work effectively in a team environment using professional interpersonal and communication skills. Comply with corporate policies and internal business processes, procedures while meeting, exceeding service performance and quality standards.