Customer Service Representative

Chubblifefund; Smyrna (GA); On-site; USD 36,000 - 56,000; Full time

Job summary

Chubblifefund in Smyrna, GA seeks a customer success coordinator to counsel clients on water leak detection solutions and help them maximize product value.

You will coordinate installation of purchased equipment, navigate multiple systems to research and resolve inquiries, and document interactions with follow-ups.

Join a collaborative team and uphold company policies while delivering high-quality service.

Responsibilities

• Counsel current and potential clients on water leak detection solutions.
• Coordinate the installation of purchased equipment to predict and prevent losses.
• Navigate multiple systems to research and resolve customer inquiries and help them get the most out of their products.
• Document interactions and follow up as needed.
• Work effectively in a team environment with professional interpersonal and communication skills.
• Comply with corporate policies and internal processes while meeting service performance and quality standards.

Job description

Counsel current and potential clients on water leak detection solutions and coordinate the installation of purchased equipment to predict and prevent losses. Navigate multiple systems / applications to research and resolve customer inquiries and help them get the most out of their products, documenting interactions and following up as needed.

Work effectively in a team environment using professional interpersonal and communication skills. Comply with corporate policies and internal business processes, procedures while meeting, exceeding service performance and quality standards.