Strategic Workforce & Operations Leader

Bank of America; Charlotte (TX); On-site; USD 102,000 - 158,000; Full time

Job summary

Bank of America is seeking an experienced operations leader to oversee workforce enablement initiatives within Wealth Management Operations. You will partner with HR, Talent Acquisition, and leadership to align talent strategies with business priorities, drive governance, and deliver measurable outcomes.

This role emphasizes data-driven decision making, process improvement, and inclusive leadership. You will coach teams, manage budgets, and communicate enterprise decisions to stakeholders across

Qualifications

• 2+ years in Global Operations as a process owner, project manager, business support manager, workforce enablement leader, or similar role supporting organizational programs and business priorities
• 2+ years of direct people leadership experience, including coaching, employee development, prioritization, performance management, and fostering an inclusive, high-performing team environment
• 1+ year partnering with senior leaders, Human Resources, and cross-functional teams to find workforce needs, implement business solutions, and improve organizational effectiveness through data-driven decision making
• Demonstrated experience leading workforce, onboarding, learning, procedure management, or employee development initiatives from planning through implementation, resulting in measurable business outcomes, risk reduction, enhanced employee experience, and/or operational improvements
• Experience coaching individuals and teams to achieve performance goals while developing talent, strengthening engagement, and supporting succession planning efforts
• Experience using workforce metrics, training data, employee feedback, scorecards, KPIs, and trend analysis to develop actionable recommendations and drive continuous improvement
• 2+ years of experience balancing multiple strategic priorities, managing competing demands, and adapting to organizational changes while successfully delivering results
• Experience developing executive-ready presentations, communications, reporting, and recommendations for diverse stakeholder groups and leadership audiences
• Proven ability to influence without direct authority and drive execution across a highly matrixed organization
• Intermediate Microsoft 365 ability, including Excel (pivot tables, lookup functions, data analysis), PowerPoint (executive-level presentations), Teams facilitation, and Copilot adoption

Responsibilities

• Provides strategic leadership for Workforce Enablement programs, aligning talent, learning, procedure management, and workforce strategies with organizational priorities and business objectives
• Leads the end-to-end workforce lifecycle, including workforce planning, hiring strategy, onboarding, job architecture, early talent initiatives, employee readiness, and workforce enablement programs
• Partners with Human Resources, Talent Acquisition, Learning & Development, senior leaders, and key stakeholders to identify workforce needs and implement scalable solutions that enhance employee experience and organizational effectiveness
• Leverages workforce analytics, business intelligence, and performance metrics to assess program effectiveness, identify trends, support executive decision-making, and drive continuous improvement
• Directs the governance, maintenance, prioritization, and continuous enhancement of departmental procedures, ensuring adherence to enterprise standards, operational requirements, and regulatory expectations
• Leads strategic communications, change management, and adoption efforts that advance workforce initiatives, organizational transformation, and business performance
• Builds and develops a high-performing, inclusive team through coaching, succession planning, talent development, and performance management practices that strengthen organizational capability and leadership readiness
• Managerial Responsibilities: This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above
• Opportunity & Inclusion Champion: Models an inclusiveenvironment for employees and clients, aligned to company Great Place to Work goals
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, elevate and debate issues
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work

Skills

Strategy Planning and Development

Result Orientation

Stakeholder Management

Written Communications

Presentation Skills

Program Management

Analytical Thinking

Prioritization

Numerical Reasoning

Project Management

Strategic Thinking

Relationship Building

Tools

Microsoft 365

Excel

PowerPoint

Teams

Copilot

Job description

Bank of America is seeking an experienced operations leader to oversee workforce enablement initiatives within Wealth Management Operations. You will partner with HR, Talent Acquisition, and leadership to align talent strategies with business priorities, drive governance, and deliver measurable outcomes.

This role emphasizes data-driven decision making, process improvement, and inclusive leadership. You will coach teams, manage budgets, and communicate enterprise decisions to stakeholders across