Impactful Process Design Lead - Wealth Management Ops

Bank of America; Charlotte (NC); On-site; USD 110,000 - 140,000; Full time

Job summary

Bank of America is seeking a process design consultant within Wealth Management Operations in Charlotte, NC. The role focuses on analyzing processes, documenting opportunities, and implementing improvements that boost efficiency, quality, and risk mitigation.

You will collaborate with senior leaders and experts across business and technology to drive solutions within budget and time constraints, supporting Enterprise Process Management policy and standards.

Qualifications

• Requires experience in process design and improvement initiatives.
• Ability to map processes using standard methods and tools.
• Strong communication and cross-functional collaboration skills.
• Experience with analytics to derive process insights.
• Familiarity with enterprise process management concepts is a plus.

Responsibilities

• Implements low to moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability.
• Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities.
• Establishes a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions.
• Leverages analytics and critical thinking to solve complex business problems and translate issues into structured design oriented solutions with clearly defined business case benefits.
• Supports the development of enterprise change management deliverables for material projects including project charters, SIPOC, RACI, risk assessments, control plans, and related artifacts

Skills

Active Listening

Data Collection and Entry

Process Mapping

Project Management

Reporting

Continuous Improvement

Critical Thinking

Data Visualization

Process Design

Strategic Thinking

Administrative Services

Business Process Analysis

Process Effectiveness

Process Performance Measurement

Process Simplification

Job description

Bank of America is seeking a process design consultant within Wealth Management Operations in Charlotte, NC. The role focuses on analyzing processes, documenting opportunities, and implementing improvements that boost efficiency, quality, and risk mitigation.

You will collaborate with senior leaders and experts across business and technology to drive solutions within budget and time constraints, supporting Enterprise Process Management policy and standards.