Strategic Workforce Manager - Staffing, Analytics & Guest Experience

MGM Resorts International; Las Vegas (NV); Sur place; USD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Wellness programs

Employee dining

Free parking

Health benefits

Professional development

Résumé du poste

MGM Resorts International in Las Vegas is seeking a Workforce Management Manager to oversee the daily operations of the Workforce Management department, ensuring optimal staffing, efficiency, and guest satisfaction across the resort. The role requires a solid IT background, process improvement, and strong statistical analysis skills.

Responsibilities include policy implementation, strategic planning alignment, hiring and coaching, scheduling control, and collaboration with finance to identify

Qualifications

• Bachelor’s Degree or equivalent experience required.
• Two years of relevant Workforce Management experience preferred.
• Property Financial Planning experience.
• Familiarity with labor metrics, planning and regulations.
• Strong collaboration and communication with stakeholders required.

Responsabilités

• Oversee daily operations of Workforce Management to ensure optimal staffing, efficiency, and guest satisfaction.
• Implement departmental policies and contribute to strategic planning aligned with divisional goals.
• Lead hiring, training, coaching, and team development to promote performance.
• Manage scheduling processes, vacation quotas, and FTE targets across departments.
• Analyze staffing data and collaborate with finance on cost-saving opportunities.
• Audit Virtual Roster/Kronos and generate reports to support decisions.
• Adjust staffing for events, high-volume days, and union compliance.
• Guide leaders on scheduling, labor management, and leave-related issues.
• Serve as acting Director in their absence and support related duties.

Connaissances

Workforce management

Staffing analytics

Labor metrics

Stakeholder communication

Formation

Bachelor’s Degree or equivalent experience

Outils

Kronos

Virtual Roster

Description du poste

MGM Resorts International in Las Vegas is seeking a Workforce Management Manager to oversee the daily operations of the Workforce Management department, ensuring optimal staffing, efficiency, and guest satisfaction across the resort. The role requires a solid IT background, process improvement, and strong statistical analysis skills.

Responsibilities include policy implementation, strategic planning alignment, hiring and coaching, scheduling control, and collaboration with finance to identify