Strategic Workforce Manager - Scheduling & Analytics

MGM Resorts International; Las Vegas (NV); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Wellness programs

Hotel/food & entertainment discounts

Free meals in employee dining room

Free parking

Health & Income Protection

Professional development & volunteerop

Job summary

MGM Resorts International in Las Vegas is seeking a Workforce Management Manager to lead the day-to-day operations of the workforce management team, focusing on staffing levels, demand forecasting, and customer satisfaction outcomes across the property.

The ideal candidate brings 2+ years in workforce management, experience with scheduling systems, and a data-driven mindset to optimize labor costs while supporting a collaborative, customer-focused culture.

Qualifications

• Must be 21 years of age or older.
• 2+ years of prior workforce management experience.
• Familiar with workforce systems, scheduling strategies, and labor management practices.

Responsibilities

• Manage HR responsibilities for the assigned department, including hiring, training, coaching, creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction.
• Implement Workforce Management departmental policies and procedures as directed by the Workforce Management Director.
• Provide input and direction into the development and monitoring of business plan, fiscal budgets, and department operations to produce both short and long-term profitability.
• Develop and implement department goals for the entire property in regard to FTEs, vacation quotas and scheduling.
• Perform special ad hoc reports with senior management and auditing Virtual Roster/Kronos for cost savings opportunities.
• Adjust staffing needs based on special events, large party reservations, table games/slot tournaments while maintaining compliance with scheduling to include departments covered by collective bargaining agreements.
• Ensure the timeliness of schedule creation and delivery to the standards as set out by the Director/Manager and expectations of the business unit.
• Work with complex department heads to adjust staffing models and approve schedule changes independently as necessary.
• Actively advise and provide guidance to the business units around scheduling, labor management and leave management.
• Assume responsibilities of the Workforce Management Director in their absence.

Skills

Workforce management

Scheduling strategies

Labor management practices

Job description

MGM Resorts International in Las Vegas is seeking a Workforce Management Manager to lead the day-to-day operations of the workforce management team, focusing on staffing levels, demand forecasting, and customer satisfaction outcomes across the property.

The ideal candidate brings 2+ years in workforce management, experience with scheduling systems, and a data-driven mindset to optimize labor costs while supporting a collaborative, customer-focused culture.