Strategic Workforce Architect for Scalable Care Delivery

WellTheory Technologies, Inc.; United States; Remote; USD 95,000 - 125,000; Full time

Benefits offered by this job

Fully remote

Annual company retreat

Job summary

WellTheory Technologies, Inc. is seeking a Workforce Strategy & Planning Lead to scale our Care Team operations. You will build forecasting models, planning systems, and scalable processes to support growth while maintaining quality and provider satisfaction.

You will partner with Care, Product, Marketing, and Finance to inform staffing, hiring timelines, and operational improvements, reporting directly to the Co-Founder and Head of Ops in a fast-paced, mission-driven startup.

Qualifications

• 5-10+ years in operations, strategy, workforce planning, or capacity management.

Responsibilities

• Own workforce capacity modeling and forecasting based on growth and care delivery expectations.
• Collaborate with Care leadership to define productivity, caseload distribution, and staffing strategy.
• Partner with Marketing and Product to anticipate upcoming needs and plan staffing accordingly.
• Analyze performance metrics to surface operational improvements and create scalable tools and dashboards.
• Support hiring plans, onboarding ramp timelines, and ongoing performance monitoring.

Skills

Workforce planning

Forecasting

Analytical thinking

Excel/Sheets

BI tools

Project management

Startup environment

Cross-functional communication

Tools

Looker

Tableau

Excel

Google Sheets

Job description

WellTheory Technologies, Inc. is seeking a Workforce Strategy & Planning Lead to scale our Care Team operations. You will build forecasting models, planning systems, and scalable processes to support growth while maintaining quality and provider satisfaction.

You will partner with Care, Product, Marketing, and Finance to inform staffing, hiring timelines, and operational improvements, reporting directly to the Co-Founder and Head of Ops in a fast-paced, mission-driven startup.