Senior Manager, Workforce Management

Ladders; United States; Remote; USD 110,000 - 130,000; Full time

Job summary

Ladders is seeking a Senior Manager, Workforce Management to lead the design and execution of workforce planning and scheduling for high-quality care delivery. The role is remote and data-driven, focusing on forecasting demand and translating performance trends into improvements.

You will partner with operations and cross-functional stakeholders to create scalable solutions, monitor service levels, and drive staffing aligned with budget and care delivery needs.

Qualifications

• 5+ years of operational leadership experience, preferably in startup environments.
• Strong adaptability and transparency in dynamic environments.
• Empathetic leadership style focused on team well-being and customer success.
• Proven cross-functional leadership with a results-oriented mindset.
• Ability to influence and align diverse stakeholders collaboratively.
• Experience with workforce management systems and analytics tools.

Responsibilities

• Build and implement workforce management systems, including scheduling models and capacity plans.
• Translate strategic goals into actionable operational processes and identify opportunities for improvement.
• Own forecasting and capacity planning using historical data to align resources with demand.
• Analyze performance trends and present actionable insights to leadership using data visualization tools.
• Monitor daily operations in real time to help ensure service level agreements are met.
• Drive consistent achievement of operational goals and performance outcomes.
• Collaborate with cross-functional teams to align staffing with budget and care delivery needs.

Skills

Operational leadership

Cross-functional leadership

Data analytics

Forecasting

Stakeholder influence

Adaptability

Data visualization

Tools

SQL

Google Sheets

Job description

For our client, we are seeking a Senior Manager, Workforce Management to join the team of a leader in the Healthcare space.
This role will lead the design and execution of workforce planning and scheduling processes that support efficient, high-quality care delivery. You will partner closely with operations and cross-functional stakeholders to translate strategic goals into scalable workforce management solutions. The position is highly data-driven, with responsibility for forecasting demand, monitoring service levels, and turning performance trends into actionable improvements.
Location: Remote
Compensation: $110,000 – $130,000 annually

Responsibilities

• Build and implement workforce management systems, including scheduling models and capacity plans
• Translate strategic goals into actionable operational processes and identify opportunities for improvement
• Own forecasting and capacity planning using historical data to align resources with demand
• Analyze performance trends and present actionable insights to leadership using data visualization tools
• Monitor daily operations in real time to help ensure service level agreements are met
• Drive consistent achievement of operational goals and performance outcomes
• Collaborate with cross-functional teams to align staffing with budget and care delivery needs

Qualifications

• 5+ years of operational leadership experience driving high-impact initiatives, preferably in startup environments
• Strong adaptability and transparency in dynamic environments
• Empathetic leadership style focused on team well-being and customer success
• Proven cross-functional leadership with a results-oriented mindset
• Technical proficiency in workforce management systems and analytics tools such as SQL and Google Sheets
• Ability to influence and align diverse stakeholders collaboratively

Benefits

• Employer-sponsored health, dental, and vision plans with low or no premiums
• Generous paid time off policy
• $100 monthly stipend for mobile or internet expenses
• Stock options available for all employees
• Bonus eligibility for all roles excluding Director and above; commission for Sales roles
• Parental leave program
• 401(k) program with employer contributions

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.