Senior Remote Healthcare Workforce Planning Lead

Ladders; United States; Remote; USD 110,000 - 130,000; Full time

Job summary

Ladders is seeking a Senior Manager, Workforce Management to lead the design and execution of workforce planning and scheduling for high-quality care delivery. The role is remote and data-driven, focusing on forecasting demand and translating performance trends into improvements.

You will partner with operations and cross-functional stakeholders to create scalable solutions, monitor service levels, and drive staffing aligned with budget and care delivery needs.

Qualifications

• 5+ years of operational leadership experience, preferably in startup environments.
• Strong adaptability and transparency in dynamic environments.
• Empathetic leadership style focused on team well-being and customer success.
• Proven cross-functional leadership with a results-oriented mindset.
• Ability to influence and align diverse stakeholders collaboratively.
• Experience with workforce management systems and analytics tools.

Responsibilities

• Build and implement workforce management systems, including scheduling models and capacity plans.
• Translate strategic goals into actionable operational processes and identify opportunities for improvement.
• Own forecasting and capacity planning using historical data to align resources with demand.
• Analyze performance trends and present actionable insights to leadership using data visualization tools.
• Monitor daily operations in real time to help ensure service level agreements are met.
• Drive consistent achievement of operational goals and performance outcomes.
• Collaborate with cross-functional teams to align staffing with budget and care delivery needs.

Skills

Operational leadership

Cross-functional leadership

Data analytics

Forecasting

Stakeholder influence

Adaptability

Data visualization

Tools

SQL

Google Sheets

Job description

Ladders is seeking a Senior Manager, Workforce Management to lead the design and execution of workforce planning and scheduling for high-quality care delivery. The role is remote and data-driven, focusing on forecasting demand and translating performance trends into improvements.

You will partner with operations and cross-functional stakeholders to create scalable solutions, monitor service levels, and drive staffing aligned with budget and care delivery needs.