Manager, Workforce Management & Real-Time Operations

Devoted Health; Oklahoma City (OK); On-site; USD 73,000 - 98,000; Full time

Benefits offered by this job

Health plan

Paid time off

Phone stipend

Stock options

Bonus eligibility

Parental leave

401K

Job summary

Devoted Health is seeking a Manager for Workforce Management to lead scheduling, capacity planning, and real-time operations in our Member Experience Operations team. You will build scalable processes, own capacity health, and collaborate with Finance, Training, and clinical leadership to balance staffing with care delivery.

The role requires 3+ years in workforce management or related analytical work, a startup mindset, and strong data skills including Google Sheets and SQL.

Qualifications

• 3+ years in workforce management, operations, or a related analytical role in a fast-paced environment.
• Ability to build sustainable systems and processes.
• Strong collaboration with multiple functions and stakeholders.

Responsibilities

• Own scheduling and capacity for teams; align staff with member demand and budget targets.
• Oversee daily capacity health and real-time adjustments to meet service targets.
• Lead capacity planning and advise on hiring, backfill, and budget decisions.
• Create SOPs and playbooks to scale processes as the company grows.
• Partner with Operations, Finance, Training, and clinical leadership on staffing needs.

Skills

Operational Experience

Startup Mindset

Systems Thinker

People-First

Execution & Ownership

Data-Driven

Collaborative

Tools

Google Sheets

SQL

Job description

Devoted Health is seeking a Manager for Workforce Management to lead scheduling, capacity planning, and real-time operations in our Member Experience Operations team. You will build scalable processes, own capacity health, and collaborate with Finance, Training, and clinical leadership to balance staffing with care delivery.

The role requires 3+ years in workforce management or related analytical work, a startup mindset, and strong data skills including Google Sheets and SQL.