Strategic Workforce Analytics Manager (Retail)

Pearle Vision; New York (NY); On-site; USD 102,315 - 155,453; Full time

Job summary

Pearle Vision in New York is seeking a Workforce Management Manager to lead scheduling, forecasting, labor analytics, and workforce management strategy for our retail optical stores. This role oversees processes, drives continuous improvement, and partners with cross-functional teams across the organization.

The position focuses on optimizing labor spend while maintaining service levels and operational excellence, with collaboration across IT, HR, Payroll, Finance, and regional leadership to

Qualifications

• Bachelor’s degree in Finance/Business Administration, Business Systems, or related discipline.
• 3-5 years experience in workforce analytics.
• Strong analytical skills; ability to translate business requirements into technical specifications.
• High level of customer service and communication skills.
• Experience with UKG or other workforce management solutions including payroll, time and attendance.

Responsibilities

• Lead the workforce management function, overseeing scheduling, forecasting, labor planning, reporting, and workforce analytics for retail optical stores.
• Develop and execute workforce management strategies that optimize labor spend while maintaining service levels, productivity, and operational excellence.
• Monitor weekly and monthly labor performance against budgets, identify trends and opportunities, and provide strategic recommendations to senior leadership.
• Drive continuous improvement initiatives focused on labor model optimization, process simplification, automation, and operational efficiencies.
• Oversee scheduling governance and ensure stores adhere to scheduling standards, timelines, and labor planning best practices.
• Partner with Regional and Store Leadership to improve adoption of workforce planning tools and strengthen workforce management capabilities across the organization.
• Establish workforce management policies, procedures, and governance to ensure consistency, compliance, and operational effectiveness.
• Lead the evaluation, implementation, testing, and ongoing optimization of workforce management applications, including scheduling, forecasting, timekeeping, attendance, payroll integration, and analytics.
• Collaborate with IT, HR, Payroll, Finance, and other Centers of Excellence to deliver enterprise workforce management initiatives and system enhancements.
• Direct the development of dashboards, KPIs, and reporting solutions that provide actionable insights into labor productivity, wage spend, sales, and KPI metrics.
• Ensure workforce management systems operate effectively by overseeing issue resolution, system monitoring, vendor coordination, and continuous application improvements.
• Lead change management efforts, including training strategy, communication plans, and user adoption for new workforce management tools and processes.
• Develop and maintain documentation, standards, and training materials that support operational excellence and knowledge sharing.
• Present workforce performance, labor trends, risks, and strategic recommendations to senior leadership.
• Manage workforce management projects from planning through implementation, ensuring milestones, budgets, and business objectives are achieved.

Skills

Analytical skills

Customer service

Communication

Education

Bachelor’s degree in Finance/Business Administration, Business Systems, or related discipline

Tools

UKG

Payroll systems

Time & Attendance systems

Job description

Pearle Vision in New York is seeking a Workforce Management Manager to lead scheduling, forecasting, labor analytics, and workforce management strategy for our retail optical stores. This role oversees processes, drives continuous improvement, and partners with cross-functional teams across the organization.

The position focuses on optimizing labor spend while maintaining service levels and operational excellence, with collaboration across IT, HR, Payroll, Finance, and regional leadership to