Manager- Workforce Analytics

Pearle Vision; New York (NY); On-site; USD 102,315 - 155,453; Full time

Job summary

Pearle Vision in New York is seeking a Workforce Management Manager to lead scheduling, forecasting, labor analytics, and workforce management strategy for our retail optical stores. This role oversees processes, drives continuous improvement, and partners with cross-functional teams across the organization.

The position focuses on optimizing labor spend while maintaining service levels and operational excellence, with collaboration across IT, HR, Payroll, Finance, and regional leadership to

Qualifications

• Bachelor’s degree in Finance/Business Administration, Business Systems, or related discipline.
• 3-5 years experience in workforce analytics.
• Strong analytical skills; ability to translate business requirements into technical specifications.
• High level of customer service and communication skills.
• Experience with UKG or other workforce management solutions including payroll, time and attendance.

Responsibilities

• Lead the workforce management function, overseeing scheduling, forecasting, labor planning, reporting, and workforce analytics for retail optical stores.
• Develop and execute workforce management strategies that optimize labor spend while maintaining service levels, productivity, and operational excellence.
• Monitor weekly and monthly labor performance against budgets, identify trends and opportunities, and provide strategic recommendations to senior leadership.
• Drive continuous improvement initiatives focused on labor model optimization, process simplification, automation, and operational efficiencies.
• Oversee scheduling governance and ensure stores adhere to scheduling standards, timelines, and labor planning best practices.
• Partner with Regional and Store Leadership to improve adoption of workforce planning tools and strengthen workforce management capabilities across the organization.
• Establish workforce management policies, procedures, and governance to ensure consistency, compliance, and operational effectiveness.
• Lead the evaluation, implementation, testing, and ongoing optimization of workforce management applications, including scheduling, forecasting, timekeeping, attendance, payroll integration, and analytics.
• Collaborate with IT, HR, Payroll, Finance, and other Centers of Excellence to deliver enterprise workforce management initiatives and system enhancements.
• Direct the development of dashboards, KPIs, and reporting solutions that provide actionable insights into labor productivity, wage spend, sales, and KPI metrics.
• Ensure workforce management systems operate effectively by overseeing issue resolution, system monitoring, vendor coordination, and continuous application improvements.
• Lead change management efforts, including training strategy, communication plans, and user adoption for new workforce management tools and processes.
• Develop and maintain documentation, standards, and training materials that support operational excellence and knowledge sharing.
• Present workforce performance, labor trends, risks, and strategic recommendations to senior leadership.
• Manage workforce management projects from planning through implementation, ensuring milestones, budgets, and business objectives are achieved.

Skills

Analytical skills

Customer service

Communication

Education

Bachelor’s degree in Finance/Business Administration, Business Systems, or related discipline

Tools

UKG

Payroll systems

Time & Attendance systems

Job description

Total Rewards: Benefits/Incentive Information
At every neighborhood Pearle Vision we believe nothing should keep patients from getting the eye care they need. Consider working for a Pearle Vision right in your community. We look for employees who are creative, energetic, and people focused looking for exciting opportunities in eye care or retail.

Requisition ID: 937907
Store #: P00008 PV Store Ops - NY 5th
Position:Full-Time
Total Rewards: Benefits/Incentive InformationAt every neighborhood Pearle Vision we believe nothing should keep patients from getting the eye care they need. Consider working for a Pearle Vision right in your community. We look for employees who are creative, energetic, and people focused looking for exciting opportunities in eye care or retail.
Pearle Vision is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

Job Description GENERAL FUNCTION The Workforce Management Manager is responsible for leading the workforce planning, scheduling, forecasting, labor analytics, and workforce management strategy for Pearle Vision. This role provides leadership for workforce management initiatives, ensuring optimal labor utilization, operational efficiency, and alignment with business objectives. The Manager oversees workforce management processes, leads continuous improvement efforts, and partners with cross-functional stakeholders.

Major Duties And Responsibilities

• Lead the workforce management function, overseeing scheduling, forecasting, labor planning, reporting, and workforce analytics for retail optical stores.
• Develop and execute workforce management strategies that optimize labor spend while maintaining service levels, productivity, and operational excellence.
• Monitor weekly and monthly labor performance against budgets, identify trends and opportunities, and provide strategic recommendations to senior leadership.
• Drive continuous improvement initiatives focused on labor model optimization, process simplification, automation, and operational efficiencies.
• Oversee scheduling governance and ensure stores adhere to scheduling standards, timelines, and labor planning best practices.
• Partner with Regional and Store Leadership to improve adoption of workforce planning tools and strengthen workforce management capabilities across the organization.
• Establish workforce management policies, procedures, and governance to ensure consistency, compliance, and operational effectiveness.
• Lead the evaluation, implementation, testing, and ongoing optimization of workforce management applications, including scheduling, forecasting, timekeeping, attendance, payroll integration, and analytics.
• Collaborate with IT, HR, Payroll, Finance, and other Centers of Excellence to deliver enterprise workforce management initiatives and system enhancements.
• Direct the development of dashboards, KPIs, and reporting solutions that provide actionable insights into labor productivity, wage spend, sales, and KPI metrics.
• Ensure workforce management systems operate effectively by overseeing issue resolution, system monitoring, vendor coordination, and continuous application improvements.
• Lead change management efforts, including training strategy, communication plans, and user adoption for new workforce management tools and processes.
• Develop and maintain documentation, standards, and training materials that support operational excellence and knowledge sharing.
• Present workforce performance, labor trends, risks, and strategic recommendations to senior leadership.
• Manage workforce management projects from planning through implementation, ensuring milestones, budgets, and business objectives are achieved.

Basic Qualifications

• Bachelor’s degree in Finance/Business Administration, Business Systems, or related discipline
• 3-5 years experience in workforce analytics
• Strong analytical skills; ability to translate business requirements into technical specifications
• High level of customer service and communication skills
• Experience with UKG or other workforce management solutions including payroll, time and attendance

Pay Range: 102,315.00 - 155,453.40
This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.