Store Labor Strategy Director & Workforce Performance

Tapestry Inc; New York (NY); Hybrid; USD 170,000 - 185,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid parental leave

Job summary

Coach, headquartered in New York, seeks a Director of Store Labor Strategy, Performance & Workforce Management to own the framework for labor investment across North America. You will drive demand-driven planning, set labor standards, and partner with Finance and Retail Operations to optimize store performance.

The role requires deep experience in retail labor modeling, analytics, and governance, with a track record of pilots, scale, and actionable insights to improve cost efficiency and selling

Qualifications

• 10+ years in retail labor planning or related roles.
• Experience building demand-driven labor models at scale.
• Proven ability to run structured pilots with clear metrics.

Responsibilities

• Own labor strategy framework and ROI models across the North America store fleet.
• Define labor buckets, scheduling rules, and forecast inputs.
• Lead governance of labor deployment, exceptions, and payroll adherence.
• Collaborate with Finance, Retail Ops, HR and leadership on annual planning.
• Design pilots, measure results, and translate into scalable deployment.
• Lead continuous improvement of workforce planning and deployment.

Skills

Retail labor planning

Workforce management

Data-driven insights

Forecasting

Excel

Pilots and experimentation

Tools

WFM platforms

BI tools

ERP systems

Job description

Coach, headquartered in New York, seeks a Director of Store Labor Strategy, Performance & Workforce Management to own the framework for labor investment across North America. You will drive demand-driven planning, set labor standards, and partner with Finance and Retail Operations to optimize store performance.

The role requires deep experience in retail labor modeling, analytics, and governance, with a track record of pilots, scale, and actionable insights to improve cost efficiency and selling