Strategic VP of Digital Experience & Enablement

EXACTO Inc; Radnor (Delaware County); On-site; USD 193,000 - 308,000; Full time

Benefits offered by this job

401K

Employee benefits

Paid time off

Tuition assistance

Job summary

Lincoln Financial is seeking a VP, Digital Strategy & Enablement to define and execute a multi-year digital vision across Product, Marketing and Customer Experience. You will own roadmaps for portals, self-service and client-facing apps, guiding AI and automation investments to achieve business outcomes.

You will lead a high-performing team, partner with senior leaders, and translate customer insights into measurable improvements across digital channels and journeys.

Qualifications

• 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's).
• 12+ years experience in digital strategy, digital product management, customer experience, marketing technology, or transformation leadership.
• 5+ years of managerial, supervisory and/or demonstrated leadership experience.

Responsibilities

• Define and execute the digital vision and enablement agenda across Product, Marketing, and Customer Experience.
• Own strategy, roadmap, and performance outcomes for broker, plan sponsor employer and employee digital experiences.
• Lead the multi-year digital strategy and roadmap to support growth and enterprise priorities.
• Design and optimize end-to-end digital journeys across onboarding, enrollment, service, claims, renewals, and self-service capabilities.
• Drive AI and automation investments to improve engagement, efficiency, and speed to market.
• Partner with senior leaders to embed digital capabilities into products and improve customer/advisor experiences.

Skills

Digital strategy

Product management

Customer experience

Marketing technology

Transformation leadership

Strategic planning

Presentation skills

Communication

Education

Bachelor's degree

Tools

Workplace solutions

Group Benefits

Retirement programs

Job description

Lincoln Financial is seeking a VP, Digital Strategy & Enablement to define and execute a multi-year digital vision across Product, Marketing and Customer Experience. You will own roadmaps for portals, self-service and client-facing apps, guiding AI and automation investments to achieve business outcomes.

You will lead a high-performing team, partner with senior leaders, and translate customer insights into measurable improvements across digital channels and journeys.