Strategic Upper Mid‑Market Account Manager (Remote)

Absorb; United States; On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

Fully remote-first work

Health benefits

Two bonus plans eligibility

New hire equipment allowance

Flex allowance

Career growth and internal mobility

Employee driven DE&I programs

Job summary

Absorb is seeking an Upper Mid-Market Account Manager to drive revenue growth by helping customers expand their use of Absorb, uncovering upsell opportunities, and aligning solutions with their goals.

The ideal candidate is a natural relationship builder with a sales-driven mindset, strong communication, and the ability to manage a dynamic, fast-paced environment while maintaining a focus on net retention.

Qualifications

• Post-secondary degree (preferably in business or related field)
• 5+ years of experience managing client relationships and driving revenue growth through upselling
• Strong time management and organizational skills
• Excellent verbal and written communication skills
• Outgoing, personable, sales-driven attitude and strong teamwork
• Ability to thrive in a dynamic, fast-paced environment that changes constantly

Responsibilities

• Increase net dollar retention through upsells and cross-sells
• Negotiate client renewals with focus on ARR growth and long-term relationships
• Generate and close new opportunities for land and expand within accounts
• Create proposals and client-facing documentation to support sales
• Develop meaningful client relationships and manage the sales pipeline monthly/quarterly
• Understand Absorb subscription models to answer client questions
• Collaborate with teams to improve sales processes and outputs
• Build internal relationships to support the client lifecycle
• Stay up to date with product releases and training seminars

Skills

Relationship building

Sales experience

Communication skills

Time management

Team player

SaaS sales

Global client base

Product knowledge

Education

Bachelor's degree in business or related field

Tools

Salesforce

Gong

Gainsight

Zendesk

Job description

Absorb is seeking an Upper Mid-Market Account Manager to drive revenue growth by helping customers expand their use of Absorb, uncovering upsell opportunities, and aligning solutions with their goals.

The ideal candidate is a natural relationship builder with a sales-driven mindset, strong communication, and the ability to manage a dynamic, fast-paced environment while maintaining a focus on net retention.