Growth-Focused Account Manager

Absorb; United States; Remote; USD 70,000 - 120,000; Full time

Benefits offered by this job

Remote-first

Health benefits & retirement plans

Equipment allowance

Flex allowance

Career growth

DEI programs

Job summary

Absorb Software is seeking an Account Manager to own a book of business, nurture trusted client relationships, and drive value from our Absorb LMS platform as customers grow. You’ll shape how we scale account management, collaborate across teams, and deliver measurable outcomes for both clients and the business.

This remote-first role focuses on expanding adoption, identifying upsell opportunities, renewals, and cross-sells, while maintaining net retention targets.

Qualifications

• Post-secondary degree (preferably in business or related field).
• 1–2 years of experience managing client relationships and driving revenue growth through upselling.
• Very strong time management and organizational skills.
• Very strong verbal and written communication skills.
• Outgoing and personable with a sales-driven attitude; strong team player.
• Ability to thrive in a dynamic, fast-paced environment that changes constantly.

Responsibilities

• Increase net dollar retention through proactive upsells, cross-sells, and relationship management.
• Lead client contract renewals with a focus on expanding Annual Recurring Revenue.
• Identify, develop, and close new opportunities within assigned accounts for land-and-expand.
• Create proposals, statements of work, and client-facing documents to drive momentum.
• Build trusted relationships with key contacts to deepen engagement.
• Manage sales pipeline with accuracy; report monthly/quarterly for visibility.
• Become an expert in Absorb’s subscription models for renewal/expansion talks.
• Participate in team meetings and cross-functional projects to improve processes.
• Develop internal partnerships to support the full client lifecycle.

Skills

Account management

Relationship building

Sales-driven

Time management

Verbal and written communication

Team player

Education

Bachelor's degree in business or related field

Tools

Salesforce

MS Office (Excel, PowerPoint)

Job description

Absorb Software is seeking an Account Manager to own a book of business, nurture trusted client relationships, and drive value from our Absorb LMS platform as customers grow. You’ll shape how we scale account management, collaborate across teams, and deliver measurable outcomes for both clients and the business.

This remote-first role focuses on expanding adoption, identifying upsell opportunities, renewals, and cross-sells, while maintaining net retention targets.