Strategic Enterprise Account Lead (Remote, Growth)

Absorb Software; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Fully remote-first

Health and wellness benefits

New hire equipment allowance

Monthly flex allowance

Career growth and internal mobility

DE&I programs

Job summary

Absorb Software is seeking a Strategic Account Manager to drive expansion within our global customer base. You will build trusted senior-level relationships and develop strategic plans to upsell and cross-sell within large, complex organizations.

You’ll collaborate with Leadership, Solutions Engineers, and Customer Success to execute expansion plans from discovery to closed won, monitor the pipeline, and communicate needs across teams to maximize Absorb LMS adoption.

Qualifications

• Minimum 7+ years of technology sales and client management experience.
• Ability to advise senior leaders within client organizations.
• Experience with a global client base and cross-functional collaboration.

Responsibilities

• Build trust and strong relationships with key decision makers in Absorb’s most opportune accounts.
• Develop strategic account plans to execute upsell/cross-sell opportunities.
• Collaborate with Leadership, Solutions Engineers, and Account Development reps to execute expansion plans from Discovery to Closed Won.
• Monitor your pipeline to ensure actions are taken to move deals to closed won.
• Work with support and technology teams to become an expert in Absorb LMS and the learning landscape.
• Demonstrate Absorb LMS functionality and provide pricing options aligned to customer objectives.
• Coordinate with Customer Success to identify risk and mitigate churn.
• Maintain accurate activities in CRM and report on market and competitor activities.

Skills

Technology sales

Client management

Trusted advisor

Global client base

Strong communication

Team player

Education

MBA

Business degree

Tools

Salesforce

Gainsight

Zendesk

Calendly

Zoom

Teams

Adobe Acrobat

Job description

Absorb Software is seeking a Strategic Account Manager to drive expansion within our global customer base. You will build trusted senior-level relationships and develop strategic plans to upsell and cross-sell within large, complex organizations.

You’ll collaborate with Leadership, Solutions Engineers, and Customer Success to execute expansion plans from discovery to closed won, monitor the pipeline, and communicate needs across teams to maximize Absorb LMS adoption.