Strategic Travel Accounts Growth Lead

AAA; Bozeman (MT); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical (with prescription)

Vision

Dental

Flexible Spending Accounts

Paid Time Off for Holidays, Vacation,…

Company paid Life Insurance

Long Term Disability

401(k) Plan

Travel Discounts

Job summary

Pleasant Holidays seeks a Strategic Account Manager to accelerate growth by building partnerships with AAA travel advisors and branch leadership in the mapped territory. The role emphasizes frequent in-person visits and a blend of strategic thinking, disciplined execution, and consultative selling to expand Member First adoption.

Territory coverage includes multiple western states with travel to AAA branches.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 5+ years in sales, business development, strategic account management, partnership development, or another client-facing growth role.
• Travel industry experience preferred, particularly supporting travel advisors, tour operator products, and AAA clubs.
• Demonstrated success developing strategy, executing business plans, growing revenue, and building trusted client relationships.
• Strong consultative selling, negotiation, presentation, facilitation, and active-listening skills.
• Ability to analyze sales data, identify opportunities, and use CRM, reporting, Microsoft Office, social media, and AI tools to improve performance.
• Excellent organization, project management, accountability, and follow-through.
• Polished professional presence, collaborative mindset, and genuine passion for travel and advisor success.
• Ability and willingness to travel up to 70%, primarily for frequent in-person AAA branch visits as well as meetings, conferences, events, training programs, and educational journeys.
• Residence within the assigned territory and proximity to a major airport.
• Valid passport and eligibility for enrollment in the company's safe-driving program.

Responsibilities

• Develop and execute territory strategy. Create a data-informed growth plan that segments AAA clubs, branches, and advisors by opportunity and establishes clear priorities, goals, timelines, and actions.
• Drive profitable revenue growth. Own assigned sales, adoption, activation, retention, and engagement objectives, translating opportunities into targeted business plans and measurable results.
• Build account-level growth plans. Partner with AAA branch and sales leaders to establish goals, identify barriers, and execute customized strategies, campaigns, promotions, and follow-up plans.
• Expand advisor production. Engage top-producing, emerging, new, lapsed, and high-potential AAA travel advisors to increase Member First consideration, conversion, repeat business, and share of wallet.
• Use market intelligence strategically. Monitor booking trends, competitor activity, advisor feedback, and travel-market shifts; convert insights into recommendations for leadership and action within the territory.
• Maintain in-market presence. Spend significant time visiting AAA branches in person to build trusted relationships, coach advisors, and identify opportunities for growth.
• Serve as the Member First brand ambassador. Represent the brand consistently and professionally across AAA branches, meetings, conferences, events, and educational programs.
• Lead consultative business conversations. Conduct branch visits, advisor consultations, business reviews, and opportunity-planning sessions that connect advisor and member needs with the Member First portfolio.
• Deliver targeted education. Lead engaging in-person and virtual training, onboarding, office hours, webinars, and sales activations that strengthen advisor confidence and selling capability.
• Create sustained engagement. Maintain a proactive contact and follow-up cadence with branch leaders and advisors, ensuring commitments are completed and opportunities continue to advance.
• Provide solution-focused support. Coordinate with internal teams to resolve issues, improve the advisor experience, and strengthen long-term trust and loyalty.
• Manage performance through data. Use reporting, analytics, and AI-enabled tools to track activity, evaluate results, identify gaps, and redirect efforts toward the highest-value opportunities.
• Maintain disciplined execution. Document branch visits, advisor interactions, action plans, pipeline activity, and outcomes accurately and on time.
• Lead advisor experiences. Plan, coordinate, and host events, trade shows, branch activations, and domestic or international educational journeys aligned with development and revenue goals, including purposeful post-event follow-up.
• Collaborate across the organization. Work closely with Sales, Marketing, Product, Training, Operations, Reservations, and Customer Experience teams to deliver account priorities and broader Member First objectives.
• Support evolving business priorities. Contribute to special initiatives, cross-territory coverage, and other responsibilities as assigned.

Skills

Strategic thinking

Consultative selling

Negotiation

Presentation skills

Active listening

CRM experience

Microsoft Office

AI tools familiarity

Education

Bachelor's degree or equivalent professional experience

Tools

CRM software

Sales reporting tools

Microsoft Office

AI tools

Job description

Pleasant Holidays seeks a Strategic Account Manager to accelerate growth by building partnerships with AAA travel advisors and branch leadership in the mapped territory. The role emphasizes frequent in-person visits and a blend of strategic thinking, disciplined execution, and consultative selling to expand Member First adoption.

Territory coverage includes multiple western states with travel to AAA branches.