Strategic Transformation & Process Improvement Analyst

City First Bank; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Job summary

City First Bank is seeking a Business Transformation Analyst in Washington, DC to lead process improvement and change initiatives across the organization. You will map current-state processes and design future-state solutions in collaboration with executive leadership to drive transformative impact.

The role focuses on standardizing operating procedures, governance, and adoption strategies while coordinating cross-functional projects from discovery to implementation and measuring outcomes for

Qualifications

• Bachelor's degree in Business Administration, Management, Finance, Operations Management, Information Systems, Organizational Development, or related field.
• 5+ years of experience in business process improvement, business analysis, operational excellence, project management, organizational change management, consulting, or related disciplines.
• Experience facilitating cross-functional projects and working directly with leadership teams.
• Experience creating process documentation, workflow analysis, operating procedures, and process redesign initiatives.
• Strong experience conducting business process mapping and operational assessments.

Responsibilities

• Lead current-state and future-state process assessments across business units to identify operational inefficiencies, risks, and improvement opportunities.
• Proactively identify opportunities for continuous process improvement across business functions, evaluate potential operational efficiencies, and support implementation and measurement of recommended solutions.
• Facilitate process mapping, workflow analysis, and documentation to establish standardized and scalable operating procedures.
• Conduct root-cause analyses and develop practical recommendations to improve productivity, service delivery, and operational effectiveness.
• Partner with Executive Leadership and department leaders to prioritize transformation initiatives and align improvement efforts with strategic goals.
• Design and implement enterprise change management frameworks, including stakeholder engagement, communication, and adoption strategies.
• Develop and maintain process documentation, SOPs, RACI matrices, business requirements, and governance models.
• Lead cross-functional projects from discovery through implementation, ensuring alignment, accountability, and successful execution.
• Coordinate training, readiness activities, and implementation planning to support organizational and technology-related changes.
• Monitor post-implementation results, stakeholder feedback, and performance metrics to drive continuous improvement across the organization.
• Other duties as assigned.

Skills

BPM & Process Mapping

Change Management

Root Cause Analysis

Stakeholder Management

Operational Excellence

Analytical Thinking

Communication to Leadership

Strategic Planning

Education

Bachelor's degree in Business Administration, Management, Finance, Operations Management, Information Systems, Organizational Development, or related field

Tools

Excel

PowerPoint

Visio

Lucidchart

Asana

Jira

Monday.com

Job description

City First Bank is seeking a Business Transformation Analyst in Washington, DC to lead process improvement and change initiatives across the organization. You will map current-state processes and design future-state solutions in collaboration with executive leadership to drive transformative impact.

The role focuses on standardizing operating procedures, governance, and adoption strategies while coordinating cross-functional projects from discovery to implementation and measuring outcomes for