Business Transformation Analyst

City First Bank N.A.; Washington (District of Columbia); On-site; USD 105,000 - 145,000; Full time

Job summary

City First Bank N.A. is seeking a Business Transformation Analyst to lead process improvement and change initiatives across the organization.

You will partner with executive leadership and business stakeholders to map current-state processes, design future-state solutions, and implement measurable improvements that reinforce strategic goals. You will assess multiple business functions, drive standardized operating procedures, and support adoption through effective change management while

Qualifications

• Bachelor's degree in Business Administration, Management, Finance, Operations Management, Information Systems, or related field.
• 5+ years of experience in business process improvement, analysis, or organizational change management.
• Experience facilitating cross-functional projects with leadership
• Experience creating process documentation and operating procedures
• Strong skills in BPM, mapping, and workflow design

Responsibilities

• Lead current and future-state process assessments across units to identify inefficiencies and improvements.
• Identify opportunities for continuous improvement and support implementation and measurement.
• Facilitate process mapping, workflow analysis, and documentation to standardize procedures.
• Conduct root-cause analyses and develop practical recommendations for productivity and service delivery.
• Coordinate with executives to prioritize initiatives and align with strategic goals.
• Design and implement enterprise change management frameworks and adoption strategies.
• Develop process documentation, SOPs, RACI matrices, and governance models.
• Lead cross-functional projects from discovery to implementation and tracking.
• Coordinate training and readiness activities for organizational and technology changes.
• Monitor post-implementation results and drive ongoing improvements.

Skills

BPM

Process Mapping

Change Management

Stakeholder Management

Operational Excellence

Root Cause Analysis

Education

Bachelor's degree

Master's degree (preferred)

Tools

Excel

PowerPoint

Visio/Lucidchart

Asana/Jira/Monday.com

Job description

Description

WHO WE ARE

City First Bank N.A. is a mission-driven Community Development Financial Institution (CDFI) principally focused on a transformative impact on underserved, urban markets with the highest needs to drive equitable economic development. Our credit activities are purely commercial and focused on the following segments: Multifamily Affordable Housing, Not-for-Profit Finance, and Small Business Finance. As a depository and commercial lending provider with over $1.5 billion in bank assets as of September 30, 2026, our unified organization has over 100 employees in Washington DC and Los Angeles/Inglewood, CA.

ROLE SUMMARY

The Business Transformation Analyst is responsible for leading business process improvement and change management initiatives across the organization. This role serves as the Bank's internal transformation resource, partnering with executive leadership, department leaders, and business stakeholders to identify operational challenges, document current-state processes, design future-state solutions, and implement sustainable improvements.

The analyst will evaluate processes across multiple business functions, including commercial lending, deposit operations, finance, technology, and operational support teams. The role is responsible for establishing a consistent framework for process improvement, change management, role clarity, accountability, and operational documentation while supporting the successful adoption of organizational initiatives.

This individual will act as a change agent by helping leaders prepare for organizational, process, policy, and technology changes while ensuring employees understand and successfully adopt new ways of working.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Lead current-state and future-state process assessments across business units to identify operational inefficiencies, risks, and improvement opportunities.
• Proactively identify opportunities for continuous process improvement across business functions, evaluate potential operational efficiencies, and support implementation and measurement of recommended solutions.
• Facilitate process mapping, workflow analysis, and documentation to establish standardized and scalable operating procedures.
• Conduct root-cause analyses and develop practical recommendations to improve productivity, service delivery, and operational effectiveness.
• Partner with Executive Leadership and department leaders to prioritize transformation initiatives and align improvement efforts with strategic goals.
• Design and implement enterprise change management frameworks, including stakeholder engagement, communication, and adoption strategies.
• Develop and maintain process documentation, SOPs, RACI matrices, business requirements, and governance models.
• Lead cross-functional projects from discovery through implementation, ensuring alignment, accountability, and successful execution.
• Coordinate training, readiness activities, and implementation planning to support organizational and technology-related changes.
• Monitor post-implementation results, stakeholder feedback, and performance metrics to drive continuous improvement across the organization.
• Other duties as assigned.

Requirements

EDUCATION & EXPERIENCE

Required Education/Experience:

• Bachelor's degree in Business Administration, Management, Finance, Operations Management, Information Systems, Organizational Development, or a related field.
• 5+ years of experience in business process improvement, business analysis, operational excellence, project management, organizational change management, consulting, or related disciplines.
• Experience facilitating cross-functional projects and working directly with leadership teams.
• Experience creating process documentation, workflow analysis, operating procedures, and process redesign initiatives.
• Strong experience conducting business process mapping and operational assessments.

Preferred Experience:

• Experience within commercial banking, financial services, or other regulated industries.
• Previous consulting experience strongly preferred.
• Experience supporting enterprise-wide transformation initiatives.
• Master's degree preferred but not required.
• Experience implementing organizational change frameworks and adoption strategies.

KNOWLEDGE, SKILLS, AND ABILITIES

• Business Process Management (BPM), Process Mapping, business analysis, requirements management, and Workflow Design
• Change Management Methodologies, change impact assessments, stakeholder readiness, and adoption measurement
• Root Cause Analysis, risk and control awareness
• Stakeholder Management and cross functional collaboration
• Operational Excellence, project performance management and benefits realization
• Strong Analytical and Problem-Solving Skills
• Strong business communications and ability to present findings , recommendations to leadership
• Critical Thinking ,Strategic Planning Capabilities, and ability to align process improvements with business objectives
• Microsoft Office Suite, including advanced Excel and PowerPoint
• Microsoft Visio and/or Lucidchart
• Familiarity with Project Management and Collaboration Platforms (Asana, Jira, Monday.com, or similar)