Strategic Technology Delivery Lead - Financial Services

Accenture PLC; Pittsburgh (Allegheny County); On-site; USD 133,000 - 302,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

401(k) plan

Paid holidays

Paid time off

Job summary

Accenture PLC in the United States is seeking a Delivery Lead – Financial Services to drive delivery of large, complex programs across multi-geography accounts, ensuring value and risk management.

You will lead a team of product experts, manage escalations with Support Engineers, collaborate with engineering and product teams to improve readiness and processes, and seek opportunities to integrate efforts across the organization. Travel may be required.

Qualifications

• Minimum of 8 years operational excellence, delivery management, account management, sales, or vendor management experience
• Minimum of 5 years' experience supporting/working with FS Industry and clients
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)

Responsibilities

• Lead delivery of projects and programs on large accounts across geographies.
• Manage the customer relationship for technical support and act as escalation point for Support Engineers.
• Ensure team has the required skills and collaborate with engineering/product teams to fill gaps.
• Communicate customer feedback and drive product/process improvements.
• Identify opportunities to collaborate across teams to enable a great customer experience.

Skills

Delivery leadership

Client relationship management

Operational excellence

Project management

Account management

Vendor management

Education

Bachelor's degree or equivalent (minimum 12 years) work experience

Job description

Accenture PLC in the United States is seeking a Delivery Lead – Financial Services to drive delivery of large, complex programs across multi-geography accounts, ensuring value and risk management.

You will lead a team of product experts, manage escalations with Support Engineers, collaborate with engineering and product teams to improve readiness and processes, and seek opportunities to integrate efforts across the organization. Travel may be required.