Financial Services Tech Delivery Leader

Accenture PLC; Detroit (MI); On-site; USD 130,000 - 260,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Bonuses & PTO

Job summary

Accenture is seeking a Delivery Lead for Financial Services to oversee large, multi-geography projects, leading a team of product experts and ensuring top-tier service delivery. You will manage key client relationships, prioritize technical issues, and drive improvements across processes and products.

The role emphasizes leadership, collaboration with engineering/product teams, and the ability to scale delivery across accounts. Travel may be required.

Qualifications

• Minimum of 8 years operational excellence, delivery management, account management, sales, or vendor management experience.
• Minimum of 5 years' experience supporting/working with FS Industry and clients.
• Bachelor's degree or equivalent work experience (minimum 12 years); if Associate’s Degree, minimum 6 years work experience.

Responsibilities

• Lead a team of product experts that solve complex customer issues by applying leadership principles and driving accountability.
• Manage customer relationships regarding Technical Support and act as escalation point for Support Engineers to remove roadblocks.
• Ensure teams have the technical skills needed to deliver great customer experiences and collaborate with engineering/product teams to fill gaps.
• Communicate aggregated customer feedback and establish operational frameworks to drive product and process improvements.
• Identify opportunities to collaborate with other teams to enable a great customer experience.

Skills

Delivery leadership

Operational excellence

Account management

Team leadership

Education

Bachelor's degree or equivalent

Job description

Accenture is seeking a Delivery Lead for Financial Services to oversee large, multi-geography projects, leading a team of product experts and ensuring top-tier service delivery. You will manage key client relationships, prioritize technical issues, and drive improvements across processes and products.

The role emphasizes leadership, collaboration with engineering/product teams, and the ability to scale delivery across accounts. Travel may be required.