Financial Services Tech Delivery Lead

Accenture PLC; Carmel (IN); On-site; USD 140,000 - 240,000; Full time

Job summary

Accenture in the United States seeks a Delivery Lead – Financial Services to steer large, complex client programs across geographies. You will guide project delivery, manage client relationships, and remove roadblocks with a focus on operational excellence and product/process improvements.

The role requires leading teams, collaborating with engineering and product groups, and traveling as needed up to 100%. Minimum 8 years of delivery/ops experience and 5 years in FS are expected.

Qualifications

• Minimum of 8 years operational excellence, delivery management, account management, sales, or vendor management experience.
• Minimum of 5 years' experience supporting/working with FS Industry and clients.
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)

Responsibilities

• Lead delivery of projects and programs on large, complex FS accounts in a multi-geography delivery model.
• Manage the customer relationship regarding Technical Support and act as escalation point for Support Engineers to remove roadblocks and prioritize issues globally.
• Ensure team has required technical skills and collaborate with engineering/product teams to fill gaps.
• Communicate customer feedback and establish operational frameworks and standards to drive product and process improvements.
• Identify opportunities to collaborate across teams to enable a great customer experience.
• Travel may be required (0–100% depending on business needs).

Skills

Operational excellence

Delivery management

Account management

Sales

Vendor management

Education

Bachelor's degree or equivalent

Job description

Accenture in the United States seeks a Delivery Lead – Financial Services to steer large, complex client programs across geographies. You will guide project delivery, manage client relationships, and remove roadblocks with a focus on operational excellence and product/process improvements.

The role requires leading teams, collaborating with engineering and product groups, and traveling as needed up to 100%. Minimum 8 years of delivery/ops experience and 5 years in FS are expected.