Strategic Technical Success Manager - AI & Security Adoption

Zscaler; United States; Remote; USD 110,000 - 165,000; Full time

Job summary

Zscaler seeks a Technical Account Manager in the United States to own the technical strategy for top-tier customers and act as the primary technical advisor. You will collaborate with Field Sales to ensure successful implementations and upsell opportunities across enterprises.

You will leverage deep AI/ML understanding and security-focused experience to translate field insights into actionable product requirements, while staying ahead with strong knowledge of network protocols and

Qualifications

• Foundational AI/ML understanding and extensive technical account management experience in security.
• Expert knowledge of enterprise networks, troubleshooting tools, and ability to communicate complex solutions clearly.

Responsibilities

• Own technical strategy and drive adoption for top-tier customers as the primary technical advisor.
• Manage premium support relationships and partner with Field Sales to ensure successful implementation and upselling.

Skills

AI/ML understanding

Technical account management

Security

Enterprise networks

Troubleshooting tools

Clear communication

Tools

Shell scripting

SQL

Cisco routing

Juniper routing

Job description

Zscaler seeks a Technical Account Manager in the United States to own the technical strategy for top-tier customers and act as the primary technical advisor. You will collaborate with Field Sales to ensure successful implementations and upsell opportunities across enterprises.

You will leverage deep AI/ML understanding and security-focused experience to translate field insights into actionable product requirements, while staying ahead with strong knowledge of network protocols and