Technical Success Architect

Zscaler; United States; Remote; USD 69,001 - 98,573; Full time

Job summary

Zscaler is seeking a Technical Success Manager to join our Customer Success Organization in the United States. This role is crucial as it provides expert advice to help customers adopt Zscaler’s solutions, ensuring satisfaction and success.

You will cultivate relationships, understand technical needs, and collaborate with various teams to enhance the customer experience, driving digital transformation through innovative solutions.

Qualifications

• 5+ years of experience in customer-facing roles with a blend of technical expertise and account management.
• Demonstrated experience with product feature implementations and best-practice adoption.
• Experience with operating systems such as Linux, Unix, and Free BSD.
• Experience troubleshooting network issues and familiarity with tools such as Ping, Traceroute, and MTR.
• Knowledge of protocols including HTTP, SMTP, FTP, and DNS.

Responsibilities

• Understand customer goals and challenges to align with Zscaler solutions.
• Build relationships with stakeholders and identify growth opportunities.
• Anticipate challenges, provide proactive recommendations, and mitigate risks.
• Maintain deep understanding of Zscaler products.
• Collaborate with Sales, Support, and Product teams to deliver a seamless experience.

Job description

Zscaler is seeking a Technical Success Manager to join our Customer Success Organization in the United States. This role is crucial as it provides expert advice to help customers adopt Zscaler’s solutions, ensuring satisfaction and success.

You will cultivate relationships, understand technical needs, and collaborate with various teams to enhance the customer experience, driving digital transformation through innovative solutions.