Senior Technical Success Manager (Fully Remote)

Zscaler; United States; Remote; USD 110,000 - 165,000; Full time

Job summary

Zscaler seeks a Technical Account Manager in the United States to own the technical strategy for top-tier customers and act as the primary technical advisor. You will collaborate with Field Sales to ensure successful implementations and upsell opportunities across enterprises.

You will leverage deep AI/ML understanding and security-focused experience to translate field insights into actionable product requirements, while staying ahead with strong knowledge of network protocols and

Qualifications

• Foundational AI/ML understanding and extensive technical account management experience in security.
• Expert knowledge of enterprise networks, troubleshooting tools, and ability to communicate complex solutions clearly.

Responsibilities

• Own technical strategy and drive adoption for top-tier customers as the primary technical advisor.
• Manage premium support relationships and partner with Field Sales to ensure successful implementation and upselling.

Skills

AI/ML understanding

Technical account management

Security

Enterprise networks

Troubleshooting tools

Clear communication

Tools

Shell scripting

SQL

Cisco routing

Juniper routing

Job description

• You'll own technical strategy and drive adoption for top-tier customers, acting as primary technical advisor.
• You'll manage premium support relationships and partner with Field Sales to ensure successful implementation and upselling.

Who You Are:

• You thrive in ambiguity and are comfortable building the path as you walk it.
• You act like an owner with bias for action, and you're a high-trust collaborator who embraces challenge.

What We're Looking For:

• Foundational AI/ML understanding and extensive technical account management experience in security.
• Expert knowledge of enterprise networks, troubleshooting tools, and ability to communicate complex solutions clearly.

What Will Make You Stand Out:

• Advanced knowledge of protocols (SAML, LDAP), shell scripting, SQL, and Cisco/Juniper routing.
• Willingness to travel up to 25% and translate field insights into product requirements.

Zscaler

Zscaler accelerates digital transformation with the Zero Trust Exchange platform, a cloud security solution protecting thousands of customers from cyberattacks. The company is AI-native and values ownership, collaboration, and a challenge culture.