Strategic Technical Success Manager

Drive Capital; Seattle (WA); On-site; USD 80,000 - 100,000; Full time

Job summary

Drive Capital is seeking a Technical Account Manager in Seattle, USA. In this role, you'll lead customer success by building relationships and managing installations. Ideal candidates will have a customer-first mindset and technical excellence in areas like enterprise IT infrastructure and Linux. You will collaborate with engineering and sales teams to ensure customer satisfaction and manage escalations. This position requires an MS or B.Sc. in a relevant field and offers the opportunity to travel approximately 20% of the time.

Qualifications

• Ability to manage your own time in a remote global team.
• Ability to context switch in a fast-paced environment.
• Knowledge of networking and troubleshooting.

Responsibilities

• Build trusted customer relationships based on technical excellence.
• Respond to technical support issues quickly.
• Manage customer installations and upgrades effectively.

Skills

Customer obsessed

Self-starter

Highly organized

Excellent communication skills

Knowledge in enterprise IT infrastructure

Education

MS or B.Sc. in CS, CE, EE or related fields

Tools

Linux

Networking configurations

Storage and high-performance computing

Job description

Drive Capital is seeking a Technical Account Manager in Seattle, USA. In this role, you'll lead customer success by building relationships and managing installations. Ideal candidates will have a customer-first mindset and technical excellence in areas like enterprise IT infrastructure and Linux. You will collaborate with engineering and sales teams to ensure customer satisfaction and manage escalations. This position requires an MS or B.Sc. in a relevant field and offers the opportunity to travel approximately 20% of the time.