Technical Account Manager, Customer Success Lead

Drive Capital; Dallas (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

Drive Capital is seeking a Technical Account Manager in Dallas, Texas. This position is essential to ensure customer success with VAST Data's pioneering AI infrastructure solutions. The candidate will manage customer relations, installations, and post-sales activities while leading a dedicated team. Strong organizational skills, a customer-first approach, and the ability to handle networking and storage configurations are necessary. This role requires travel of approximately 20%. Drive Capital offers a dynamic work environment and significant growth opportunities in the tech sector.

Qualifications

• Self-starter who anticipates customer needs.
• Ability to manage workload efficiently.
• Knowledge of enterprise IT infrastructure preferred.

Responsibilities

• Build trusted relationships with customers.
• Manage installations and upgrades for smooth operations.
• Lead customer review meetings and advocate for customer needs.

Skills

Customer obsessed

Excellent communication skills

Highly organized

Ability to handle hot situations

Team player

Education

MS or B.Sc. in CS, CE, EE or related fields

Tools

Linux System Administration

Networking tools

Job description

Drive Capital is seeking a Technical Account Manager in Dallas, Texas. This position is essential to ensure customer success with VAST Data's pioneering AI infrastructure solutions. The candidate will manage customer relations, installations, and post-sales activities while leading a dedicated team. Strong organizational skills, a customer-first approach, and the ability to handle networking and storage configurations are necessary. This role requires travel of approximately 20%. Drive Capital offers a dynamic work environment and significant growth opportunities in the tech sector.